JD
Overview:
We are seeking a mid-level ServiceNow platform engineer to build AI proof of concepts (AI POCs) that support marketing, business development, and sales pipeline use cases, such as lead nurturing, content intelligence, and workflow automation.
This role is ServiceNow first, with Generative AI and agentic development as a core secondary focus.
The emphasis is on rapid experimentation, iteration, and integration, not polished end user products.
What You'll Do:
- Develop ServiceNow platform solutions that support marketing and sales workflows, including:
- Backend platform logic
- Scripted REST APIs and integrations
- Scoped apps and platform-side automation
- Build and integrate AI driven POCs, such as:
-
- Agentic workflows that support lead nurturing and engagement
- LLM backed content generation, classification, or summarization
- RAG based approaches for grounding AI responses in internal data
-
- Rapidly prototype ideas, gather feedback from stakeholders, and iterate
- Work independently in an exploratory environment where requirements evolve
Must Have Skills:
- 3-5 years of hands on ServiceNow platform development
                       o Backend development and integrations
                       o REST APIs, scripted REST, platform scripting
- Applied experience with Generative AI development, including one or more of:
                         o LLM integrations
                         o Agentic or workflow-based AI designs
                         o RAG or similar grounding approaches
- Strong problem-solving skills and the ability to translate fuzzy goals into working POCs
- Self-motivated, curious, and comfortable with ambiguity
- Willingness to work onsite in Addison, TX (2 days/week)
Nice to Have (Optional):
- Experience integrating AI into marketing, BD, or sales workflows
- Snowflake or other modern data platforms
- Broader data engineering or analytics background
- Front end or UI Builder experience in ServiceNow
