Deskside Support Lead at Plymouth, MA

Joining Immediate

• 10 to 12+ years of experience around technologies such as Windows Servers, Active Directory, Domain Name Server (DNS), Dynamic Host Configuration Protocol, GPO, Citrix, Vmware, Windows Desktop platforms, including the architecture, design, administration, and management of a distributed systems environment
• 7+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
• Understanding Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10/11 Update Rings)
• Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
• Strong understanding of computer hardware, software, networking, and common IT applications.

PowerShell scripting skills

• Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers.
• Diagnoses and resolves problems with computer systems, peripherals, and applications.
• Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications.
• In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
• Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
• Assist end-users with pre-migration tasks such as data backup and application compatibility checks.
• Perform deskside hardware and software assessments to ensure compatibility with Windows 11.Looking for the Senior System Administrator, skilled in Citrix and/or VMware
• Horizon, support of Virtual Desktops, Streaming Applications, Windows Server and Desktop OS.
• Dell hardware support and Dell Storage products.
• Solid understanding of compliance and security around desktop, servers, and Azure to implement best practices
• Developing and promoting standard operations documentation such as procedures, checklists, Knowledge Base Articles and user instructions
• Identify security risks to our environment, and suggest mitigation solutions
• Partner with InfoSec to strengthen system management
• Participating in on-call and incident resolution
• Keeping systems operating efficiently by performing any necessary upgrades and repairs

Problem-Solving:

• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

Communication Skills:

• Excellent written and verbal communication skills, with the ability to communicate technical information clearly and concisely.

Communicate highly complex technical information clearly and articulately for all levels and audiences.

Leadership Skills:

• Proven ability to lead and motivate a team, provide guidance and support, and manage performance.

Customer Service:

• Strong customer service skills and a commitment to providing excellent user support.

Time Management:

• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Proven abilities to manage multiple projects simultaneously, excellent organizational and time management skills.

Experience:

• 10- 13+ years of experience in desktop/server support and some experience in a leadership role.

Certifications:

• May require relevant certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant Windows Server certifications.