Position: Mainframe Test Batch Support Analyst
Location: Raleigh, NC (Onsite)
Duration: 6+ Months Contract
Pay rate: $54/hr on C2C max
Job Description:
Must Have Technical/Functional Skills:
- We are seeking an experienced Mainframe Test Batch Support Analyst to join our Mainframe Test Environment Support (MTES) team.
- The associate will provide onshore support for multiple mainframe test batch regions, ensuring smooth execution of daily batch processing, incident resolution, environment refresh activities, and user support requests.
- The role requires close collaboration with offshore teams, application SMEs, infrastructure teams, and client stakeholders to maintain high service availability and SLA compliance
- 8 to 10 years of Mainframe Production/Test Support experience.
- Minimum 3+ years in batch monitoring and incident management.
- Experience supporting large-scale banking or financial services environments preferred.
- Experience working in a 24×7 global support model.
Technical Skills:
- Mainframe z/OS
- JCL
- COBOL (basic debugging/analysis)
- VSAM
- DB2
- Batch Scheduling Tools (ESP)
- ServiceNow or equivalent ITSM tool
- Incident & Problem Management
Functional Skills:
- Batch Monitoring and Operations
- Support Abend Analysis and Resolution
- Environment Refresh Activities
- Production Support / Test Support Operations
- Root Cause Analysis
- Change & Release Support
Preferred Qualifications:
- Banking/Financial Services domain experience.
- Exposure to Test Environment Management.
- Experience with automation tools (REXX, Python, OpsMVS, AI-assisted operations).
- Knowledge of DevOps, GitLab, or monitoring tools is an added advantage.
Roles & Responsibilities:
Batch Operations Support
- Monitor and manage daily batch processing across multiple mainframe test regions.
- Analyze batch failures, abends, job delays, and scheduling issues.
- Perform job restarts, reruns, validations, and recovery activities as per operational procedures.
- Coordinate with application support teams and SMEs for issue resolution.
Incident & Problem Management
- Investigate batch failures and identify root causes.
- Troubleshoot JCL, dataset, scheduling, and application-related issues.
- Manage incidents and service requests through ServiceNow or equivalent ticketing tools.
- Ensure timely resolution within agreed SLAs.
Environment & Data Refresh
- Support weekend and planned environment refresh activities.
- Coordinate production-to-test data copy and validation activities.
- Execute pre-refresh and post-refresh validation checks.
- Work closely with Test Data Management teams to ensure environment readiness.
User Request Fulfillment
- Handle requests related to:
- File copies and data setup
- Batch schedule updates JCL creation/modification
- Dataset management
- Environment access and operational support
- Provide timely updates and customer communication.
- Coordination & Stakeholder Management
- Act as the primary onshore point of contact for operational issues.
- Coordinate with offshore support teams to ensure seamless 24×7 coverage.
- Participate in daily, weekly, and governance meetings with client stakeholders.
- Provide status updates, incident reports, and operational metrics.
- Continuous Improvement Identify automation opportunities to reduce manual effort.
- Contribute to operational excellence initiatives and process improvements.
- Maintain operational runbooks, SOPs, and knowledge articles.
- Support adoption of AI/automation tools for batch monitoring and incident analysis.
Role Descriptions:
able to work on migration projects
Essential Skills: Mainframe| JCL| COBOL| VSAM| DB2
Desirable Skills: REXX| Easytrieve
Keyword: ~mainframe~ Skills: Mainframe DB2 – Application Development~IT IS_AMS_Mainframe_DB2 Administration
Experience Required: 6-8 Required Skills: Mainframe DB2 – Application Development
Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.
Jyothi S
ITech US, Inc,
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