Help Desk Suport

Hello,

Greeting for the day,

We have an open role with our direct client. If you are interested please share with me your update profile along with the best time to reach you. Kindly see the job description below.

Role: Help Desk Support

Duration: 12+

Location: Burlington, MA..

Experience: 0 to 1 yr

Freshers can also apply.

Job Description:

Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems·
Ability deploy, configure, and support operating systems on desktop and mobile·
Understanding and appreciation for information security within systems and user devices.
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
Education: Bachelor’s Degree

Thanks & Regards,

Mohd Akram

IT Recruiter

WORLD IT CENTER

Desk: 781-425-5228

Email: mohdakram.worlditcenter@gmail.com

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