Â
Location- Remote
Certifications:
- CSA — required- Mandatory
- 2 x CIS — required-  Mandatory
- Advanced ServiceNow certifications — required-  Mandatory
- Now Assist installed and configured on the candidate's own employee instance — required prerequisite
Primary responsibilities:
- Deliver AISP advisory sessions across a portfolio of 8–10 concurrent customers.
- Perform hands-on agent activation on RAD sprints alongside the technical lead.
- Drive assist consumption within engagements toward the adoption-incentive gate.
- Produce technical and usage documentation at RAD handoff.
- Move through the third-engagement efficiency curve toward steady-state delivery (<41 hours per AISP).
Key skills:
- Hands-on ServiceNow configuration and Now Assist implementation capability.
- Self-directed delivery across multiple concurrent customers.
- Comfortable switching between advisory-only (AISP) and hands-on (RAD) modes without blurring scope.
- Customer-facing confidence and clear communication.
Â
Â
Thanks & Regards
Rahul Pandey