Remote- Lead ServiceNow OCM Consultant – US Citizen ONLY

Hello,

This is Deep, Senior Technical Recruiter at Zeal Hire. After reviewing your background, I believe your experience aligns exceptionally well with a position we are currently seeking to fill.

 

Job Description

Title: Lead ServiceNow OCM Consultant – 100% Remote

100% remote role

6-12 months Contract

Visa : USC only- NO GC or EAD or any other visas

Description

• Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
• Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
• Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
• Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
• Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
• Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.
• Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
• Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes.
• Act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment.

 

Qualifications

• 8+ years of experience with digital enablement, OCM, or technology adoption initiatives.
• Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management).
• Experience leading modernization or migration efforts within a large enterprise environment.
• Ability to create compelling communications and educational content.
• Project management experience with ability to manage multiple concurrent workstreams.
• Strong written, verbal, and presentation skills.
• Ability to engage and influence stakeholders at all organizational levels.

 

Kind Regards,

 

Deep Patel

Sr. Technical Recruiter

ZealHire Inc.

Email: Deep@zealhire.com

14 Wall Street 20th Floor | New York, NY 10005

www.zealhire.com