Production support Consultant :: Raleigh – North Carolina



My name is Sachin Kumar and I am a Staffing Specialist at IDC Technologies. I am reaching out to you on an exciting job opportunity with one of our clients.


If you are interested please share your updated resume with me.


Title :- Production support Consultant

Location :- Raleigh – North Carolina

Job Type : Contract



Job Description:

Job Description








We Offer:

Executive summary of the job’s core purpose.

Business facing Support Analyst role in Compliance & General Council IT group supporting client’s critical compliance & legal platform.

Application support analyst to interface with business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Support critical & high visibility control room applications, batches and other critical CGC applications.

Opportunity to work in banks’ strategic Compliance platform and develop relationship and create visibility with business, development & IT management

Escalate issues when required to ensure timely resolution

  1. Responsible for monitoring multiple business applications and services in production as 2nd Level
  2. Handling incident tickets as well as business user calls
  3. Responsible for production stability and Major Incident management (“MIM”)
  4. Escalate issues & manage incident calls, when required to ensure timely resolution.
  5. Responsibility for Batch job monitoring and troubleshooting
  6. Parsing and analyzing data feeds as well as error checking
  7. Writing and running scripts on DB for ad-hoc reports
  8. Application / component administration on Windows/ Unix servers
  9. Software deployments & change management
  10. Engage with IT & business for problem management and to analyze the changes and assess risk for all production releases.
  11. Participation in the events such as Quarterly Maintenance Windows  and Disaster Recovery rehearsals
  12. Automation of support activities
  13. Responsible for service reporting



Production Support team provides 12 hour coverage (8:00 AM-8:00 PM EST) from Raleigh working in multiple shifts. Resource must also be available off hours during major incidents and some weekend work during production releases, incidents and major events.




You Offer:

List qualifications, skills and experience expected in the successful candidate


  1. Bachelor’s degree in Computer Science / Engineering

1.      Must have 8+ years of experience with production support in Banking/other domains

2.      Experience in UNIX & Windows environment

3.      Experience in Oracle SQL/PLSQL and data analysis

4.      Through understanding of batch jobs using Ctrl-M

5.      Experience supporting web based applications is preferred

6.      Working knowledge of Service Now, Splunk, certificate renewals etc is preferred

7.      Excellent communication skills

8.      Very good analytical and problem solving skills

9.      Highly motivated & proactive team player, detail oriented and self-driven






Sachin Kumar

IDC Technologies

C: (512) 518-8209


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