looking for .Net Application Support Engineer

We are looking for Application Support Engineer at Fremont, CA

Onsite role from day 1

Responsibilities

• Deliver quality second level technical solutions to our user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews

• Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.

• Advocate new product features and ensure the resolution of technical challenges

• Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service.

• Liaison for Level III Information Technology development support.

• Executes monitors and completes assigned tasks on multiple computer systems and platforms.

• Documents and maintains shift documentation in ticket management system.

• Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues.

• Works with high integrity, follows procedures and policies with the handling of sensitive data

Requirements

Minimum of 2 years’ experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability
Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
At least 1 year experience in Application support working in a globally distributed team is preferred
Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred
Handling EDI or Supply Chain or delivery systems is a plus.
Good verbal and written communication skills is preferred
BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability