ServiceNow Technical Architect (10+ years exp)
Location: Somerset, NJ
Contract
Job Description:
ā¢ Experience as a Senior Technical Lead / Architect / Consultant
ā¢ Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.
ā¢ Experienced in leading at least 3 or more Transformation Implementation projects in ITSM /ITOM /ITAM / Integrations area and complete Implementation lifecycle for ServiceNow.
ā¢ Experience in ServiceNow custom application design and development
ā¢ Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
ā¢ Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.
ā¢ Experienced in leading at least five end to end Implementation projects in ITSM/ITOM/ ITAM [HAM, SAM] and CMDB.
ā¢ Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
ā¢ Mentor and share technical knowledge/guidance to team.
ā¢ Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements.
ā¢ Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
ā¢ Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards.
ā¢ Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.
ā¢ Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM / HAM / SAM / Discovery and ITIL V3 foundation.
ā¢ Hands-on experience in architecting and delivering GxP-compliant ServiceNow solutions, including Computer System Validation (CSV), URS, SRS, IQ/OQ, RTM, 21 CFR Part 11 compliance, audit trails, and validation documentation.
ā¢ Strong experience with ServiceNow Service Exchange architecture and integrations, including remote catalog items, incident synchronization, foundation data management, cross-instance integrations, and validated/non-validated ServiceNow environments
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