Location : Richardson, TX (Onsite)
Client : Infosys/ Zayo Group
Duration : Long Term Contract (12+ Months)
Imp. Note:
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Need USC and GC Candidates only.
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Need a candidate who can Relocate to Client location.
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9+ Years of Industry Experience.
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Must have worked with Telecom Client.
Job Details:
The role of a Senior ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform. This position involves hands-on development, configuration, and customization to ensure solutions meet both technical and functional business requirements.
The Senior ServiceNow Developer performs system design and development activities, including building scalable workflows, integrations, and custom applications. The role requires strong expertise in analyzing requirements, developing technical solutions, and supporting complex business processes across ServiceNow modules such as ITSM, ITOM, and FSM.
Key Responsibilities
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Design service models, service offerings, and catalogs.
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Ensure ITIL and ServiceNow best-practice alignment
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Define SLA/KPI models and reporting frameworks
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Experienced in email notifications and automation notifications in ServiceNow
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Workflow & Automation
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Design workflow orchestration using Flow Designer and IntegrationHub
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Identify automation opportunities to improve efficiency and service quality
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Ensure consistent and reusable design across services
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CMDB Strategy & Data Model
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Define CMDB vision, scope, and roadmap
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Design CI class models, attributes, and relationships
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Ensure CMDB supports service visibility and impact analysis
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Align CMDB model with application, infrastructure, and service layers
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Data Governance & Quality
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Establish CMDB governance policies and ownership model
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Ensure CMDB integrity across discovery and integrations
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Discovery & Service Mapping
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Architect Discovery and Service Mapping solutions
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Decide discovery scope, schedules, and patterns
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Ensure accurate population of CI relationships
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Experience in ServiceNow solutioning, system Integration, TMForum Open APIs (TMF620, TMF621, TMF632, TMF674, TMF697) and data security and aligning the solution across multiple Agile Release Trains and Suppliers.
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Review detailed application, software and system components across a variety of technology stacks
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Ensure that architectural solutions meet technical and functional requirements.
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Review existing system architecture and recommend improvements
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Participate in engineering reviews to determine any ambiguities
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Investigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input required
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Conduct architectural analysis, evaluation, and design of systems that support and seek to solve complex business and technical problems
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Enable and ensure that system architecture is delivered in the form of robust and scalable solutions to business problems and needs
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Specify the solutions functional and technical requirements, and implementation phases required in order to deliver on and solve complex business problems
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Implement architectural governance, standards, metrics for measuring, monitoring and improving architecture
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Ensure team members understand system architectural implications of requirements
Please share your updated resume, any photo-id and contact number on the same.
Thanks and Regards
Lakshay Kaushik
Team Lead – Recruitment
Desk No: 609-857-8296 (2452)
Email: lakshay.a@nityo.com
Email: lakshay.a@nityo.com
