Job Title: Service Delivery Manager (Java/.NET)
Location: Columbus, Ohio – ( 4 days onsite)
Mode: Contract
Role Summary
We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Java or .NET technologies to lead the successful delivery of application development, maintenance, modernization, and support engagements. The ideal candidate should possess a blend of technical expertise, project management capabilities, stakeholder management skills, and experience managing distributed teams.
The SDM will be responsible for ensuring on-time, high-quality delivery while maintaining customer satisfaction and continuous improvement across engagements.
Key Responsibilities
Delivery Management
* Own end-to-end delivery of projects and programs across development, maintenance, enhancement, and support engagements.
* Ensure delivery commitments are met with respect to scope, schedule, quality, budget, and customer expectations.
* Manage project plans, milestones, dependencies, risks, assumptions, and issues.
* Establish governance mechanisms and conduct regular status reviews with stakeholders.
* Drive adherence to SDLC, Agile, DevOps, and quality assurance processes.
Stakeholder & Customer Management
* Build and maintain strong relationships with customer leadership, business stakeholders, and technical teams.
* Act as the primary point of contact for delivery-related discussions and escalations.
* Present project status, risks, mitigation plans, and executive summaries to customer stakeholders.
* Drive customer satisfaction and continuously identify opportunities to improve service delivery.
Project & Program Management
* Manage multiple projects simultaneously across various technology streams.
* Track project financials, effort utilization, forecasting, and resource allocation.
* Ensure effective change management and scope control.
* Drive successful project initiation, planning, execution, monitoring, and closure.
People Management
* Lead and mentor technical leads, developers, QA engineers, and support teams.
* Manage team performance, career development, succession planning, and employee engagement.
* Facilitate knowledge sharing and continuous learning within teams.
Technical Leadership
* Leverage prior Java or .NET development experience to guide technical discussions and solution decisions.
* Collaborate with architects and engineering teams on technology roadmaps, modernization initiatives, and best practices.
* Review technical risks and ensure appropriate mitigation strategies are in place.
* Promote adoption of cloud, automation, DevOps, and AI-enabled delivery practices.
Financial & Operational Management
* Manage revenue forecasting, resource utilization, and margin targets.
* Ensure compliance with organizational processes and contractual commitments.
* Support pre-sales activities, estimation, solution reviews, and proposal development.
Required Qualifications
* Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
* 10+ years of IT experience with at least 3+ years in Delivery Management or Project Management roles.
* Strong technical background in either Java/J2EE or Microsoft .NET technologies.
* Experience managing Agile and Waterfall projects.
* Proven experience managing customer-facing engagements and distributed teams.
* Strong understanding of SDLC, DevOps, CI/CD, Cloud Platforms (AWS/Azure), and modern software engineering practices.
* Excellent communication, presentation, negotiation, and stakeholder management skills.
Preferred Qualifications
* PMP, PRINCE2, Scrum Master, or Agile certifications.
* Experience managing application modernization and cloud migration projects.
* Exposure to AI-assisted software development tools such as GitHub Copilot.
* Experience in Banking, Financial Services, Insurance, Retail, or Healthcare domains.
Key Skills
* Delivery Management
* Project Management
* Program Management
* Stakeholder Management
* Customer Relationship Management
* Resource Management
* Risk & Issue Management
* Agile/Scrum
* Java/J2EE or Microsoft .NET
* Cloud (AWS/Azure)
* DevOps & CI/CD
* Financial Management & Forecasting
* Team Leadership
* Executive Communication
Looking forward to work with you !!
Riya | Manager – Talent Acquisition
United IT Solutions Inc | | Email: riya@uniteditinc.com
LinkedIn: https://www.linkedin.com/in/rajeshwari-r-riya-81848921a/
www.uniteditinc.com | 1212 Corporate Dr, Suite 555, Irving, TX – 75038
*United IT Solutions, Inc. is Celebrating 16 years in the IT Industry *
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