Salesforce Service Cloud BSA with Certification @ Chicago IL – Day 1 Onsite

Greetings,

We have the below requirement with our Client. Kindly go through the JD below and let me know your interest.

Position: Salesforce Service Cloud BSA (Business System Analyst)

Location: Chicago IL – Day 1 Onsite

Client: Genpact

Must have 12+ years of IT experience.

No OPT / CPT / H1-T / GC EAD

Passport Number (for H1/H4/L2) & Active LinkedIn Must for Submission

LinkedIn created after 2017 will not FLY.

Job Description:

Responsibilities

Collaborate with Business leaders/users to translate their desired business outcomes into scalable processes, requirements & solutions.
Leverage business knowledge & expertise to identify gaps and recommend process improvements.
Facilitate discovery workshops to refine expected business outcomes & align on requirements.
Analyze and document requirements.
Influence and gain alignment with key stakeholders on solution implementation.
Drive the solution redesign or greenfield implementation of CRM or CPQ applications.
Drive business requirements workshop with cross-functional team
Clearly define problem statements, develop solution options, and present recommendations to key stakeholders to drive consensus.
Present solution design to executive leadership
Deliver innovative solutions that will scale and reduce our tech debt footprint.

Basic Qualifications

Salesforce Service Cloud Certification
Bachelor’s Degree or master’s degree in computer science and/or in Business Administration
7+ years’ experience implementing Salesforce CRM applications.
2+ years of experience implementing Salesforce Service Cloud
Experience with enterprise system implementations for global companies.
Attention to detail with the ability to analyze and solve complex problems.
Experience in working on an agile scrum team.
Creative problem solver
Excellent team player able to work with global cross functional teams.
Excellent written & verbal communication skills.