Location: Durham, NC – ONSITE POSITION
Duration: 6 months
Skills: MUST HAVE 6–8 years (with Salesforce development and AI/automation experience)
Role Summary
We are seeking an Agentforce Developer to design, build, and deploy intelligent AI agents using Salesforce Agentforce and Einstein capabilities. The role focuses on creating autonomous, goal-driven agents that automate customer interactions, internal workflows, and decision-making processes across Salesforce platforms.
The ideal candidate combines Salesforce development expertise, prompt engineering, and AI-driven automation to deliver scalable, secure, and business-aligned agent solutions.
Key Responsibilities
Agentforce & AI Development
• Design, configure, and deploy Agentforce agents aligned to business use cases
• Build autonomous workflows using Agent Builder, Flows, and Einstein AI capabilities. • Define agent goals, topics, decision paths, guardrails, and escalation scenarios. • Implement prompt engineering best practices for accurate, safe, and contextual outputs.
Salesforce Development
• Develop and customize solutions using Apex, Lightning Web Components (LWC), SOQL, and Flows.
• Integrate Agentforce with Sales Cloud, Service Cloud, Experience Cloud, and custom applications.
• Build APIs and integrations with external systems using REST/SOAP.
Data, Security & Governance
• Ensure AI agents comply with Salesforce security, data privacy, and governance models.
• Implement role-based access, permission sets, and trusted action boundaries.
• Monitor agent behavior, accuracy, and performance using Salesforce analytics.
Testing & Optimization
• Test agent reasoning paths, responses, and automation flows.
• Continuously refine agent prompts and logic based on real-world interactions and feedback.
• Troubleshoot issues related to AI hallucinations, latency, or incorrect actions.
Collaboration & Documentation
• Collaborate with business stakeholders, architects, and admins to define agent use cases.
• Document agent configurations, decision logic, and operational guidelines.
• Support deployment, training, and post-production monitoring.
Required Skills & Qualifications
Salesforce Skills
• Strong experience with Salesforce Platform (Sales/Service Cloud preferred).
• Proficiency in Apex, LWC, Flows, SOQL.
• Experience with Salesforce integrations and APIs.
AI & Agentforce Skills
• Hands-on experience with Salesforce Agentforce or Einstein AI.
• Understanding of autonomous agents, conversational AI, and decision-based automation.
• Experience with prompt design, intent handling, and contextual grounding.
Technical & Analytical Skills
• Strong problem-solving and system design abilities.
• Understanding of AI ethics, data safety, and responsible AI practices.
• Familiarity with logs, monitoring, and performance tuning.
Soft Skills
• Strong communication and stakeholder interaction.
• Ability to translate business requirements into AI-driven solutions.
• Agile/Scrum experience preferred.
Good to Have
• Salesforce Certifications (Admin, Platform Developer I/II, AI Specialist).
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