Contract
Location: Marietta, GA (100% Remote)
Must-Have
Good QAD experience in all modules OR atleast in Distribution and Manufacturing.
Good Experience in QAD “Application Management Service” type of engagement Requirement Design, Development and Testing (Unit & Integration) in Progress Open edge Good Communication and Documentation Skills Good Analytical and Problem Solving skills Ability to quickly adapt, learn and resolve recurring incidents Ability to debug QAD issues and design QAD screens using Progress 4GL
Good-to-Have
Knowledge/Experience in one or Two QAD Add-on modules like QAD QXtend, QAD Warehouse Management System, QAD Forecasting & Demand Planning System Experience in Supporting in 24 * 7 Support model
Responsibility of / Expectations from the Role Application Functional and Technical support Incident and Problem Management – Owns a specific Incident from initial report to resolution Perform Root Cause Analysis (RCA) and develop action plan Developlement of Solution (Minor Enhancement, Bug Fixes etc.) Comply to Change Management and Release management Policies Participate in Audit & Compliance maintenance activities Assist team in Updating Knowledge base for known errors and provide guidance on Best practices for ongoing solution development Participates in technology/ functional meetings with various stakeholders Updating Knowledgebase/Known Error Database etc. at regular interval Customer facing for meetings, discussions etc.
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