Pega QA with Smart Dispute c2c jobs

Job Title: 
Pega QA with Smart Dispute
Location: Boston, MA
Primary Skill: Smart Dispute (SD), Scrum Methodology, REST/SOAP API
Experience: 10 years

 

Job Description

Job Requirements

Develop and execute end-to-end test strategies, test plans, and test cases tailored specifically to Pega Smart Dispute and payment card dispute lifecycles.

Responsibilities

• Collaborate with Business Analysts and Development teams to ensure clear understanding of Acceptance Criteria and functional requirements.
• Test and validate Pega Smart Dispute out-of-the-box (OOTB) workflows, dynamic questionnaires, and custom branch logic for dispute intake and resolution.
• Execute integration and API testing for card network gateways, specifically verifying Visa Resolve Online (VROL) RTSI payloads and Mastercard Mastercam interfaces.
• Validate strict adherence to consumer regulatory compliance timelines, specifically tracking automated SLAs for Reg E and Reg Z Provisional Credit issuance.
• Translate functional requirements and Epics from Jira into comprehensive manual and automated test scripts.
• Coordinate, manage, and provision complex test data to simulate full end-to-end chargeback scenarios.
• Perform thorough UI, functional, system integration (SIT), and regression testing across multiple deployment environments.
• Actively participate in backlog grooming and sprint planning, providing QA sizing estimates and sequencing test readiness.
• Log, track, and triage defects in Jira, conducting root cause analysis and collaborating with developers for swift resolution.
• Facilitate User Acceptance Testing (UAT), providing support, test data, and walkthroughs for business stakeholders, if needed.
• Manage and assess the impact of Change Requests (CRs) on existing test suites, updating test cases accordingly during sprint execution.
• Drive the adoption of test automation where applicable, minimizing manual regression effort for future releases.
• Prepare and present QA metrics, defect leakage reports, and sprint quality assessments during leadership reviews.

Qualifications & Required Skills

• Minimum 7+ years of hands-on Quality Assurance experience testing enterprise-grade workflow automation and CRM applications.
• 3+ years of deep domain expertise testing Pega Smart Dispute for Issuers, including a strong understanding of Visa chargeback lifecycles and reason codes.
• Hands-on experience testing REST/SOAP APIs and XML/JSON payloads using tools like Postman, SoapUI, or similar.
• Extensive experience working in an Agile Scrum methodology utilizing Atlassian products (Jira or Xray for test management).
• Experience with test automation tools (e.g., Selenium, Tricentis Tosca) or Pega OOTB Scenario Testing.