Location: Remote
Employment Type: Contract
Job Summary:
We are seeking a highly experienced CX Consultant with at least 10 years of experience, specializing in Oracle CX applications. The ideal candidate must have strong expertise in Oracle Fusion Service and overall Oracle ecosystem, with additional experience in SAP being preferred. This role requires deep functional knowledge, client-facing skills, and the ability to lead implementations and support initiatives.
Key Responsibilities:
- Lead implementation, configuration, and support of Oracle Fusion Service (CX applications)
- Work closely with business stakeholders to gather requirements and translate them into functional solutions
- Design and deliver end-to-end CX solutions aligned with business needs
- Provide expertise in Oracle CX modules including service, support, and customer experience processes
- Collaborate with cross-functional teams including technical, integration, and business teams
- Participate in system integration activities involving Oracle and SAP systems
- Troubleshoot complex issues and provide effective solutions
- Ensure best practices and standards are followed during implementation and support
- Mentor junior consultants and provide technical/functional guidance
Required Skills & Qualifications:
- Minimum 10+ years of overall experience in IT/Consulting
- Strong hands-on experience in Oracle Fusion Service (mandatory)
- Solid understanding of Oracle CX suite / Oracle applications (mandatory)
- Experience in end-to-end implementation and support projects
- Good knowledge of integration with other systems (ERP, CRM, etc.)
- Excellent stakeholder management and communication skills
Preferred Skills:
- Experience with SAP (preferred)
- Knowledge of Oracle Integration Cloud (OIC) or similar integration tools
- Exposure to multiple CX modules (Sales, Service, Marketing, etc.)
- Experience in Agile/Scrum methodologies
Key Competencies:
- Strong problem-solving and analytical skills
- Client-facing and consulting mindset
- Ability to work independently and in team environments
- Leadership and mentoring capabilities
Thanks & Regards
Avanish Pandey
Quantum World Technologies Inc.
