Operations Lead / Application Support (Telecom Domain) | Charlotte, NC

Role: Operations Lead (Telecom Domain)

Location: Charlotte, NC – Onsite

Duration: 6-12 Months Contract Role

 

Required Experience & Skills

• 8+ years of experience in:
• Engineering Operations
• Application Maintenance & Support
• Hands-on support experience with:
• Java
• J2EE projects
• Experience with:
• Monitoring tools (e.g., Dynatrace)
• Incident Management
• Change Management

Key Responsibilities

• Manage day-to-day operations activities for the CSO suite of applications, including:
• System upgrades
• Database patching
• Certificate renewals
• Incident triaging and resolution
• Own:
• System uptime
• SLA management
• Operational KPIs
• Lead:
• Incident management
• Executive communications
• Drive:
• Automation initiatives
• AI implementation strategy
• Manage:
• Budgets
• Vendor relationships
• Staffing
• Partner with:
• Security teams
• Engineering teams
• Architecture teams
• Ensure compliance with:
• SOX
• PCI
• ISO
• Internal audit requirements
• Build training plans for the team.

Preferred

• IAM/ILM domain knowledge is a plus.

 

Quick Skill Summary

Mandatory:

• Engineering Operations
• Application Support
• Java/J2EE
• Dynatrace
• Incident Management
• Change Management
• SLA/KPI Management
• Operations Leadership

Preferred:

• IAM/ILM
• Automation & AI initiatives
• Compliance (SOX, PCI, ISO)

 

 

Regards,

Vineet Sharma

Sr Associate – Talent Acquisition

KAnand Corporation

LinkedIn: https://www.linkedin.com/in/vineetshr/

Email: vineet.s@kanandcorp.com