M365 Business Analyst /SME

7- Experience administering M365 environments in a large organization.

7- Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.

Microsoft 365 services like Exchange, Sharepoint, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues,

managing security/compliance (Entra ID/Azure AD)

Familiarity with Active Directory; Entra ID; PowerShell; etc.

M365 Tenant Administration

Manage and maintain M365 security policies and compliance requirements.

Create and maintain documentation related to M365 services, policies, procedures, and system configurations.

ServiceNow or ITIL or Service Desk