UI Builder & Now Experience
• Design and build responsive pages, dashboards, and configurable workspaces using ServiceNow UI Builder.
• Configure components, data resources, client state parameters, event handlers, and dynamic data bindings.
• Customize the Next Experience UI and build reusable frontend components utilizing modern JavaScript and web components.
Customer Service Management (CSM)
• Lead the design and configuration of ServiceNow CSM core modules, including Case Management, Agent Workspace, Account & Contact Management, and Entitlements.
• Implement advanced customer workflows, playbooks, and service contracts aligned with business needs.
• Integrate CSM with external systems like CRM, ERP, and legacy platforms using REST/SOAP APIs and IntegrationHub.
Technical Leadership & Platform Governance
• Drive technical solution design, code reviews, and upgrade-safe development standards across the team.
• Mentor junior and mid-level developers, promoting platform best practices and clean scripting.
• Oversee instance maintenance, application scoping, dynamic ACL security settings, and smooth family upgrades
Contact Information
Email: dhanraj.saliyan@ampcus.com
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