Laboratory IT Support contract C2c requirement

Location: San Francisco, CA (Onsite)

Duration: 8+ moths

 

Description:

 

Active maintenance of all laboratory systems to constantly improve the security and overall stability of the global laboratory environment

Pro-active support of all business needs in the labs to design, implement and maintain innovative technologies

Strong reporting of all requests, incidents and problems using ServiceNow ticketing

Support the customers to provide optimum solutions for data handling (e.g. Data Archiving) considering regulatory compliance and data security and integrity

Installation and maintenance of laboratory specific PCs, periphery, network connections, and communication devices

Support and maintain System Imaging, System Monitoring and Firewall Management

Fulfil service ownership responsibilities within assigned service towers

Actively support the implementation of the RLS service structure

Contribute to the creation and maintenance of the required service components / documentation

Monitoring the performance of our services and continuously improve the corresponding processes

Maintaining continuous inventories for hardware, software, and network

Builds up and maintains strong relationship with Customers, Business Partners and Service Units as well as the global RLS ( Regional Lab Support ) team

Actively supports the management of Informatics Operations, Technical Operations and Laboratory Informatics Systems & Support in pRED Operations

 

Key Competencies:

Excellent communication skills for interacting with stakeholders, business representatives, and scientific users

Ability to act as an interface between S&R Informatics and the business, representing business needs and voice of the customer

Comprehensive understanding of business and technology in the science and research domain Up to date

knowledge of industry standards in cloud computing, storage, and networks

Strong understanding of ITSM best practices and the Agile framework

Knowledge of laboratory systems, including PCs, peripherals, and network connections

Problem-solving skills for innovative IT solutions Commitment to service ownership and continuous improvement

Organizational skills for maintaining hardware, (software, and network inventories) Application management

Capacity to act as a trusted partner, stewarding S&R vision and Roche values

Ability to manage multiple projects and priorities simultaneously

Strong analytical skills and attention to detail

 

Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.

 

Thanks, and regards

Ganesh Gorak

Itech Us Inc