JAMF L3 Engineer (6+ years exp)
Contract
Remote
Job Summary
We are seeking a highly skilled JAMF L3 Engineer to manage, support, and optimize enterprise Apple device management environments. The ideal candidate will possess strong expertise in JAMF Pro, macOS administration, endpoint security, automation, and enterprise mobility management (EMM/UEM) solutions. The role requires advanced troubleshooting capabilities, architecture knowledge, and experience supporting large-scale Apple deployments.
Key Responsibilities
JAMF Administration & Engineering
• Design, implement, and maintain JAMF Pro infrastructure.
• Configure and manage macOS, iOS, and iPadOS devices using JAMF Pro.
• Create and maintain configuration profiles, policies, smart groups, and automated workflows.
• Manage Apple Business Manager (ABM) integration and Automated Device Enrollment (ADE).
Endpoint Management
• Manage software deployment, patch management, OS upgrades, and security updates.
• Support device lifecycle management including provisioning, enrollment, compliance, and decommissioning.
• Implement and maintain Zero-Touch deployment processes.
Technical Support & Troubleshooting
• Act as Level 3 escalation point for JAMF and macOS-related incidents.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Troubleshoot complex issues involving:
o JAMF Pro
o macOS
o Apple Business Manager
o Authentication and SSO
o Certificates
o Endpoint security tools
Education
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Candidates should have a minimum of 5 years of relevant IT experience.
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