Incident Manager Location: San Antonio, TX
Hello,
Hope you are doing good
My name is Sumit Katiyar and I am a Recruiting Manager at Technocraft solution LLC. I am reaching out to you for an exciting job opportunity with one of our clients.
Role: Incident Manager
Long Term
Location: San Antonio, TX- Onsite
- Serves as an ITIL Major Incident Management team member.
- Participates with cross functional teams that contribute to the definition of the processes, standards, and methodologies, as well as their adoption and governance.
- Monitors and reports on adherence to defined ITSM processes.
- Responsible for the identification of integration points with other processes.
Serves as a Major Incident coordinator/ Participates in the Major Incident Management process when required.
- Examines root cause analysis reports to find trends supporting Problem Management.
Mandatory Skills Description:
ITIL
Incident Management
Project Management
ITSM
Service Now
Regards
Sumit Katiyar
Recruiting Manager
Technocraft Solutions LLC.
Cell / whatsapp number : 614-412-6658
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