Hiring for ServiceNow Architect at State of Iowa

Job Description

• Ensure technical deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
• Achieve ITSM Practice as well as individual KPIs and Metrics as defined.
• Mentor resources in implementation methodology, configuration and best practices for the ServiceNow Platform.
• Development of required system integration components (REST, SSO, LDAP, etc).
• Collaborate and contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
• Provide portfolio-level, strategic oversight for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform to solve the most complex business and technical issues
• Make high-level design choices and recommend solutions that align architecture to strategic plans.
• Provides expertise and leadership in ServiceNow platform and integration design to meet business requirements.
• Creating statements of work with specific, granular delivery steps in alignment with scope of work.
• Responsible for managing scope of work, insuring contractual deliverables and managing change orders for assigned projects.
• Provide customers with ServiceNow roadmaps that align with their business strategy
• Provide technical and architectural guidance, support and training for other team members.
• Coach and mentor
• Provide presentations and demonstrations of ServiceNow functionality and roadmap.