Customer Experience Solution Architect (MS Dynamics CRM Solution Architect)

Location: Remote  

Duration:12 months

 

Description:

 

Must Have

· 12+ years of IT experience with at least 5+ years as a Solution Architect, Enterprise Architect, or CRM Architect.

· Extensive experience documenting current-state and target-state architectures.

· Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems.

· Deep understanding of enterprise application integration patterns.

· Proven experience assessing and rationalizing complex technology landscapes.

Experience creating:

Solution Architecture Documents

Application Inventories

Integration Diagrams

Runbooks

Deployment Guides

Governance Models

Support Transition Documentation

 

Strong knowledge of:

CRM platforms

Web platforms and CMS solutions

Customer portals

ERP integrations

Customer data management

 

Ability to conduct discovery workshops and extract information from technical and business stakeholders.

· Strong understanding of application support models and operational governance.

· Experience working with architecture repositories and architecture management tools.

· Strong communication and presentation skills with the ability to explain complex technology concepts to leadership teams

 

Good to Have

· Experience presenting recommendations and findings to CIO-level stakeholders.

· Experience in homebuilding, construction, real estate, or customer-centric industries.

· Experience supporting ERP systems such as JDE.

· Experience with customer experience transformation initiatives.

· Knowledge of Al-assisted customer engagement solutions.

· Experience establishing architecture governance functions.

· Experience leading support transition and knowledge transfer engagements.

 

 

Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.

 

 

Thanks, and regards

Ganesh Gorak

Itech Us Inc