Phoenix AZ or Charlotte NC
• IBM FileNet 5.x Expertise w.r.t. development, configuration and
operational aspects –
o project deployment execution, IBM Filenet upgrades and production support.
o IBM FileNet Administration, Changes, Configuration
o Content Mass updates (using FileNet APIs)
o IBM FileNet Vulnerabilities and Remediation
o IBM FileNet Sweep to migrate contents
o Integration with Storage Devices
• Oversight & execution of deployments,troubleshooting and support activities
• Monitoring and Alerting Tools- Splunk, Appd , Prometheus, Grafana. etc.
• Integration with Cloud capabilities/storage grid, and other cloud
tech stack, tools and technologies and command line interface (CLI).
• Familiarity with Object and File Storage. • Issue Resolution, ensuring stability of the applications and platform. • Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/alerting • across applications and platform level • Drive group discussions about issues identified prior to, and after a deployment.
• Troubleshooting complex environment issues in a distributed environment.
• Validation of complex system/components and game planning.
• Perform Smoke Testing on deployed code/configurations to ensure success of
• deployment.
• Managing Documentation, processes through tools e.g.
confluence/JIRA/ServiceNow, lead with clarity and ability to bring
structure to
• operational functions
• Design complex system upgrades
• Develop a long range plan designed to resolve problems and prevent
them from recurring
In this role, you will:
• Participate in high level technical concepts spanning technology and business
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on
root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of
end-to-end automated software solutions capable of interfacing and
integrating with in-house developed or vendor developed solutions or
plug-ins via APIs and web services.\
• Responsible for production deployments, ensuring governance and
controls and act as a gatekeeper for any production environment
changes.
• Provide expert counsel to team and senior leadership, advises and
mentors team when in need.
• Learn new tools and concepts in platform engineering space to
implement automation, building and testing CI/CD pipelines,
• Contribute in increasing system efficiencies and lowering the human
intervention time on related tasks\
• Review and analyze moderately complex operational support systems,
application software, and system management tools to ensure the
highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution\
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Good understanding of new technologies for key management, build
resilient systems, security concepts, microservices based architecure,
building Active-Active solutions,
Desired Qualifications:
• Familiar with Enterprise Content Management principles and practices
• Strong verbal, written, and interpersonal communication skills
• Understanding of Cloud native technologies and concepts.
• 2+ Years experience in API or Microservices Development.
• 3 + years of experience developing or supporting IT Service
Management solutions
• Ability to lead and manage to production goals, deadlines, and various metrics
• Ability to identify root-cause issues/improvement opportunities, and
design approaches
• Experience with a customer service mindset and a focus on continuous
improvement
• 3+ years of distributed servers platform experience
• 2+ years of application production support experience
• Experience in Ansible,Terraform, and Cloud engineering concepts etc.
• Experience in Application and Server Health Probes.
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