Unisys. Remote EST hours (EST CST only)
What success looks like in this role:
Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams).
Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.
Integrate conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.
Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).
Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.
Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.
You will be successful in this role if you have:
5+ years’ experience in software engineering with 3+ years in conversational AI (chat and voice).
Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DB´s and whisper/voice models and familiarity with WebRTC services
Strong backend development skills (Python,C# , REST APIs).
Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices.
Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
Strong written and verbal communication skills in English
Contact Information
Email: joseph.adams@sonsoftinc.com
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