Role : Salesforce Program Manager
Location : Chicago, IL (Hybrid, 3-4 days from office)
Job Description:
Key Responsibilities
- Own overall program governance across Salesforce remediation, technical debt reduction, and enterprise integrations
- Act as single point of accountability towards Abbott executive stakeholders and internal leadership
- Drive multi‑vendor coordination (Salesforce partners, system integrators, platform teams)
- Establish and run SteerCo, Program Reviews, and Executive Status Cadence
- Manage cross‑workstream dependencies (Salesforce clouds, middleware, downstream systems)
- Proactively identify and mitigate delivery, compliance, and execution risks
- Own program financials, forecasting, resourcing, and utilisation
- Ensure adherence to regulated enterprise delivery standards (audit readiness, documentation discipline)
- Oversee change management, release governance, and phased rollout strategy
Key Skills & Experience
- Strong experience managing large‑scale Salesforce programmes (Sales Cloud, Service Cloud, Integrations)
- Proven expertise in enterprise tech remediation / modernisation programmes
- Strong understanding of integration‑heavy landscapes (MuleSoft, APIs, ERP, downstream platforms)
- Experience working with pharma / life sciences clients is a strong plus
- Excellent executive communication and stakeholder management skills
Deep experience with Agile at scale, hybrid delivery, and governance frameworks
Thanks & Regards
Rahul Pandey
rahul.pandey@quantumworldit.com
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