Location: REMOTE
We are looking for a senior professional with strong experience in the NICE CXone platform and contact center architecture. The role involves designing scalable IVR and omnichannel solutions, working on call routing, integrations with enterprise systems, and providing technical leadership for CXone implementations.
Key skills we're looking for:
Experience with NICE CXone / NICE inContact
IVR and ACD configuration and call routing
CXone Studio scripting SIP / telephony architecture REST API integrations and enterprise system integrations
Contact center solution architecture
If this opportunity sounds interesting, please share your updated resume along with the following details: