Job Description – ServiceNow ITSM Senior Developer
Request ID: 80765-1
GBaMS Req ID: 10717701
Location: Oakland, CA OR Cincinnati, OH
Duration: 6 Months
Client Name: TCS/Confidential
Work Authorization:Need Only US Citizen or Green Card Holder (Due to Federal Compliance)
MSP Owner: Felix Avalos
GBaMS Req ID: 10717701
Location: Oakland, CA OR Cincinnati, OH
Duration: 6 Months
Client Name: TCS/Confidential
Work Authorization:Need Only US Citizen or Green Card Holder (Due to Federal Compliance)
MSP Owner: Felix Avalos
Position: ServiceNow ITSM Senior Developer
Job Summary
We are seeking an experienced ServiceNow ITSM Senior Developer with strong expertise in designing, developing, configuring, and implementing ServiceNow ITSM solutions. The ideal candidate will possess hands-on experience across ITSM modules, custom application development, integrations, workflows, and Service Catalog implementations while working in Agile/Scrum environments.
The candidate should have strong technical problem-solving abilities, excellent communication skills, and experience delivering scalable and high-availability ServiceNow solutions.
Required Qualifications
- 7+ years of overall IT experience
- 7+ years of hands-on ServiceNow development experience
- Must have active ServiceNow Certified System Administrator (CSA) certification
- Strong experience with:
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Service Catalog
- Mobile Applications
- Virtual Agent
- Experience implementing and configuring ServiceNow ITSM applications aligned with approved design plans
- Strong understanding of ITSM and ITOM processes
- Experience with ServiceNow custom development and custom applications
- Experience working in Agile/Scrum methodology
- Basic knowledge of ITIL and SDLC processes
Technical Skills Required
- Strong hands-on expertise in:
- Business Rules
- Client Scripts
- UI Policies
- UI Scripts
- UI Actions
- Script Includes
- Access Control Lists (ACLs)
- Workflows
- SLAs
- Import Sets
- Update Sets
- Experience creating:
- Record Producers
- Catalog Items
- Variable Sets
- Request Forms
- Experience implementing Service Catalog modules
- Expertise in developing:
- Moderate to complex custom widgets
- Backend scripting
- Custom user interfaces
- Experience integrating ServiceNow with external systems using:
- REST APIs
- SOAP Web Services
- Data Imports/Exports
- Strong programming skills using:
- JavaScript
- Jelly
- XML
- HTML
- CSS
- Familiarity with:
- SQL Queries
- LDAP Queries
- Oracle
- MySQL
- Active Directory integrations
- Experience creating:
- Transform Maps
- Import Sets for bulk data uploads
- Ability to schedule jobs, events, and triggers to support business requirements
- Knowledge of unit testing, integration testing, performance testing, and UAT
- Strong understanding of ServiceNow platform architecture and functionalities
- Knowledge of environment management across development, test, staging, and production environments with high availability
Roles & Responsibilities
- Design, develop, configure, and implement ServiceNow ITSM solutions
- Build and customize Service Catalog modules and request forms
- Develop custom applications and workflows within the ServiceNow platform
- Configure Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes
- Develop integrations with external enterprise systems
- Implement security controls and user access management
- Create and manage workflows, SLAs, Import Sets, and Update Sets
- Perform migration of solutions across environments
- Create transform maps and manage bulk data uploads
- Enhance ServiceNow user interface for custom look and feel
- Troubleshoot platform issues and provide technical resolutions
- Collaborate with cross-functional teams during planning and sprint activities
- Participate in Agile ceremonies including sprint planning, retrospectives, and daily standups
- Translate business requirements into scalable technical solutions
- Train business users and support implementation activities
- Ensure adherence to ITIL standards and SDLC best practices
Preferred Certifications
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer (CAD) – Preferred
Lucky Vegi
Senior Technical Recruiter
732-289-2689 | lucky@mediit.io
Kendall Park, New Jersey – 08824
