Atit Shah – Technical Program Leader |Cross-Org Strategy, AI/Infra Programs, Business Impact at Scale| People Management – 17+ years Exp – Green Card – Current Location : Charlotte, NC

Strategic and execution-focused Technical Program Leader with 17+ years of experience delivering enterprise-scale AI, infrastructure, and platform programs. Deep expertise in API-driven architectures, data platforms, middleware, and system interoperability. Proven success managing 100+ integrations, ensuring high availability, security, and real-time data flow across large, distributed environments. Seeking a Senior Leader, Technical Program Management role to lead cross-functional TPM teams, drive org-wide alignment, and scale technical programs aligned to business outcomes for corporate and customer success.

 

Owner – The Peach Cobbler Factory               Dessert Restaurant                                         Nov 2025 – Till Date

 

• Detailed understanding on POS and the App integration and the backend.
• Technical Understanding on using Third party services (DoorDash, UberEATS, Grubhub etc.) for Franchisee using Deliverect platform.
• Partnered with Technical and Operations team to ensure the integration runs smooth without any hiccups.
• Thorough understating on POS, Inventory, Dispatch, Labor technicalities.
• Worked closely with franchisee operators to ensure change management, adoption, and feedback loops are built correctly.

 

Leader – Technical Program Management            Meta (Facebook)                            March 2024 – Till Date

Core Infrastructure Org (via TEKsystems)

 

AI Programs:

• Architected and owned the Document Summary Program using Llama LLM models (Meta.AI) for ~35M internal docs, with 15K docs added daily. Led a team of 20 team members, DS/DE/SWEs.
• Reliability Chatbot – Drove and launched an internal chatbot feature (paired with Meta AI and LLM Modelling teams using RAG) Meta-wide for 250+ teams with Reliability questions, Q&A, and scheduling reviews for the orgs without human involvement. Directly managed a team of 3DS, 5DE, 5MLE, and 10SWEs.

Reliability:

• Led Meta-wide Reliability Initiative (Proactive, Reactive, and Strategic programs) supporting 38 Organizations, 250+ teams involving MRDR (Multi-Region Disaster Recovery), Incident Management – SEV analysis.
• Held teams accountable for delivering the OKR and KR mapping SLOs & SLIs aligned to business needs, supporting Meta’s Core Infrastructure services for ~10B+ Customers, ~5B+ MAU, and ~200 M+ ALM.
• Led strategic Reliability Initiatives, including Main SEV Reviews, Organizational Reliability Reviews, Infra-wide SEV Reviews, Service Reliability Reviews, Threat Reviews, and Org-specific check-ins across 38 Meta Infra organizations.

Unified Change Safety:

• Led a team of 4 TPMs with Meta’s Change Safety Initiative, partnering with 17 Infrastructure Service Reliability teams supporting 38 organizations with Code and Config Change Management. Goal to get ‘0’ SEV 0 in prod by H2 2026.
• Led the Unified Change Safety (UCS) program with 20 orgs infra-wide, migrating ~2k call sites/APIs and ~3k Services behind a safety flag; Canary, Tumbleweed, bespoke, and emergency lands, resulting in a 60% reduction in production SEVs.

Measurement:

• Drove the SEV Engagement Loss, Revenue Loss, and Cost of fixing the SEV Program by measuring the SEV impact.
• Instrumented the SEV Prevention program (Measured 13% of SEVs prevented across Meta for H1 2025, goal 15%), partnered closely with cross-functional teams, Monetization, Dev Infra, and Family of Apps Tech Directors and DS/DE team members.
• Directly managed 7 TPMs; served as acting SDM for a 10+ person SDE team for 3 months during leadership attrition.

SEV Analysis:

• Architected and drove Meta-wide SEV Analysis initiative (250+ teams), created an automated tool, a platform for all teams to come to one place and perform SEV analysis, dashboarding, and make informed decisions based on the Root Cause Analysis.
• Key contributor in implementing the SEV–SLI linkage, 20% SEVs linked. Every SEV filed is mapped to SLI, and revenue loss is identified against dependent services and products, providing insights into the impact of the SEV and informing measures for areas of improvement.
• Drove the Meta AI – SEV Manager fields extraction and summarizing SEVs (via LLM), expediting the SEV analysis time by 60%.

Technical Product & Program Manager III                   Amazon                                            Nov 2023 – March 2024

Music Org (via TEKsystems)
                           

Prime Music:

• Launched Amazon Prime Music Free Trial subscription to 950K Prime Students in the German and Austrian marketplaces in 3 months, projected to add 101K users incrementally each year.
• Defined and managed the operating rhythms for the Engineering org – planning, program management, partnership syncs, etc Led Software development, validation, and release management efforts across the Amazon Music platform. Program roadmap planning, dependency tracker, weekly/monthly reviews, status reports, and playbook creation.  
• Partnered with 7 Product Managers on the 2024 OP2 roadmap with the Amazon Music Unlimited Promotions, Cost Savings, LLM, Payment, and Subscriptions programs.
• Directly managed a team of 2 Junior PMs, 5 SWE, and 3 QA.

 

AI Programs: Amazon Music Subscription Cancel Save feature (0->1)

• Led the customer category Ads engagement Personalization program via AI/ML and LLM, improved the revenue by ~$50M.
• Drove initial requirements/design for the Music personalization program with 20+ AI teams.
• Led LLM/GenAI initiative Chatbot Cancel Save program for Amazon Music, led to ~ $3M/year in cost savings. (Amazon Music automated Customer Service Chatbot feature).

 

Sr. Technical Program Manager                               T-Mobile USA                                             June 2019 – Oct 2023

(via Verveba Telecom)

 

Device Certification and Life Cycle:

• Owned the Device Life Cycle and Certification, end-to-end automation investments to deliver timely results in reducing the Go/No Go decision time from 14 days (~336 hours) to 48 hours, serving 300M+ subscribers.
• Led the SPZD (Specialized Automation Device Labs) $100M Program by setting up the T-Mobile Production cell site Infrastructure across 25 US Markets in the Lab, collaborating with Service Providers (Nokia, Ericsson) and 10 OEMs and 25 IOT manufacturers.
• Ideated and developed certification optimization strategies for current 300M+ T-Mobile, MPCS, Sprint, and Assurance subscribers by automating the program with ~120 members (7 cross-functional teams, 5 vendors, and 10 Field testing teams).
• Managed Senior PMs, PMs, Scrum Masters, and the Managed Services team (45 team members).

Starlink – T-Mobile Integration:

• Led the initial onboarding and T-Mobile integration with the Starlink network for device Messaging services with 10 OEMs.
• Led the teams on both sides (65+ members) and ideated the execution strategy with Messaging services using Starlink Network.
• Managed the Program tracker and the executive dashboard for the Leadership.

Data Platform:

• Led the Customer Data Privacy Platform Program by capturing 1.5B calls/day and 8B activities/day by architecting the parsing strategy, bucketing the logs, and storing them in cold, warm, and hot storage formats, considering effective regulations and compliances.
• Product and Software DLC expert – Drove preventive (proactive) and reactive (corrective) actions for enterprise customer product issues, leading to a 70% drop in live site incidents/issues.
• Drove the PowerBI chapter at T-Mobile (300 attendees), set office hours, and hosted monthly hour sessions on PowerBI learnings and Q&A.

Device Inventory System: revamped the entire device inventory system:

• Led and initiated T-Mobile’s AIQ (Automation Insights and Quality) Device Inventory system, which tracks the device life cycle within the org and deprecated unused resources (local hardware/on-premises servers/VMs), resulting in a systematic scale to reach $5M+/yr in cost savings.
• Shepherd in defining success metrics (KPIs and LPIs) for the team and ensuring program investments are driven by data & feedback.

Managed Services:

• Efficiently partnered with vendor teams (MSP) to meet and surpass SLAs, resource management, and work breakdown structure ~ $75M+. Led and coordinated design/implementation efforts between 15 internal XFN teams, 50 external consultants, and 5 vendor companies in creating optimal solutions.

Annual PM/TPM conferences:     

• Primary organizer of the Annual PM/TPM Conference at T-Mobile in 2022 and 2023. Transitioned the event from virtual to in-person format, resulting in a 65% increase in engagement.

 

Technical Program Lead                                       Thomson Reuters                                       July 2014 – April 2019

• Initiated and Led programs with more than 60 successful go-to-market releases for Legal Tracker.
• DLCM Defect Bug Life Cycle Management Expert, with strategies leading to a decrease in the bug count by 85%.
• Led Data Analytics charter for Operations and developed the overall program plan, definition, and scope agreement, key milestones, and deliverables for the integrated CM Operations Dashboard, which reduced deployment failure resolution/diagnostics time from 14 days to 48 hrs.
• Developed, managed, and cultivated relationships with both internal and external organizations to form strategic partnerships, adding new methodologies and capabilities on delivering quality product offerings.
• Disrupted the quality of the Legal Tracker Product by – 60% while improving internal communication, reporting and tools.
• Developed and implemented Quality program management framework Defined success metrics, valuation approach and prioritization framework bringing transparency and clarity on program management function to the Legal Tracker organization.
• Migrated Thomson Reuters Legal Tracker DB servers to Azure cloud and deprecated unused resources local on-premises serves/VMs resulting in a systematic scale to reach $1M/yr. in additional cost avoidance.
• Service Manager responsible for transitioning a new product within Thomson Reuters IT to an organization-wide standard service.
• Ensured that product teams, QA testers, QA leads, and vendor requirements are understood and supported from a technical and business perspective.
• Managed cross-functional product development programs in a matrix organization covering a range of teams, products, and tools.
• Identified and break down complex business problems into solvable pieces that can be shipped iteratively.

 

Technical Program/Project Lead                             Thomson Reuters                                     Jan 2012 – June 2014

• Migration and planning expert – migrated local servers to Azure helped saved -$500K annual cost on Thomson Reuters server management. Oversee entire Build and Release Management for Thomson Reuters – Azure Migration Program.
• Automated entire triage process for internal ticketing system savings of 3-man days per week.
• Developed effective metrics and analysis for the teams which helped the business in meeting their KPI and SLA for services team.
• Managed the Project Management suite with process templates for stakeholder communication e.g., Sprint Commitment template, Release to UAT, Production Go/No Go for infrastructure Projects, and quality gates for the deployment processes.
• Automated reporting mechanism. e.g., Subsystems Server/SQL Replication health status reports, Faulty first level investigation report speeded up the recovery process by automating Manual Workflows.

Lead Software Development Engineer                         Wells Fargo                                         Feb 2010 – Nov 2011

• Designed and developed an automated testing framework for an increase in the robust performance of the new enhanced UI project by 85%.
• Single point of contact for key deliverables from the Performance and Quality Engineering team for a critical scalability program.
• Responsible for the architecture of test automation solutions, discovering current limitations and compatibilities between subsystems, the selection of new concepts and methodology, and the development of major routines and utilities.
• Manage and mentor a team of test leads to define, plan, coordinate, and execute quality assurance and control activities between different application and cross-functional domain teams.

Software Development Engineer                            First National Bank                                     Feb 2008 – Dec 2009

• Responsible for the architecture of test automation solutions, discovering current limitations and compatibilities between subsystems, the selection of new concepts and methodology, and the development of major routines and utilities.
• Managed a team of 6 Software engineers

 

Business Analytics and Insights – Executive Education – The Wharton School, University of Pennsylvania

Project Management Training – Exams PM

Certified Scrum Master (CSM) – Scrum Alliance

Master of Science (MS) (contd..) – University of St. Thomas

Master of Business Administration (MBA) – Silicon Valley University

Bachelor of Engineering (BE) – S.P. University