Job Title: Lead CRM Developer – Customer Engagement & Marketing Technology
Job Location: West los Angeles, CA(Hybrid)
Job type: Contract
Position Summary
Seeking a hands-on Lead CRM Developer with 6–8 years of CRM frontend and backend development experience to lead CRM/IVR solutions and integrations with marketing automation platforms. This role combines technical leadership with development of secure, scalable customer engagement applications.
Key Responsibilities
· Lead the full SDLC for CRM/IVR applications, backend services, APIs, and marketing integrations.
· Develop and customize Salesforce Classic/Lightning or Microsoft Dynamics 365 interfaces, business logic, and workflows.
· Integrate CRM platforms with Braze, Salesforce Marketing Cloud, analytics tools, and enterprise data systems.
· Support contact center operations, campaign automation, acquisition pipelines, and customer lifecycle programs.
· Drive automated testing, CI/CD, monitoring, application performance, and customer data security.
· Mentor developers, conduct code reviews, and collaborate with business, Marketing, QA, Compliance, and Data Engineering teams.
· Manage technical deliverables, documentation, and platform modernization.
Required Qualifications
· 6–8 years of hands-on CRM frontend and backend development, including 2+ years in technical leadership.
· Strong development and integration experience with Salesforce Classic/Lightning or Microsoft Dynamics 365.
· Backend expertise in .NET, Java, or JavaScript/Node.js, plus frontend experience with AngularJS or similar frameworks.
· Experience with CRM/IVR systems and Braze, Salesforce Marketing Cloud/ExactTarget, or equivalent.
· Experience with AWS/Azure, Kubernetes, CI/CD, and automated testing tools such as ReadyAPI, SoapUI, Selenium, or JMeter.
· Understanding of APIs, ODS/EDW pipelines, analytics/attribution tools, and customer data security.
· Bachelor’s degree in a related field; strong communication and stakeholder management skills.
Preferred Qualifications
· Fintech, prepaid card, or customer support technology experience.
· Salesforce Developer or Microsoft Dynamics CRM certification.
· Experience with direct mail, prospect processing, winback campaigns, or legacy platform migrations.
· Familiarity with BIAN frameworks and PCI-DSS.
Contact Information
Email: faisal@vsolutionstech.com
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