Senior Business Analyst – Loyalty Program
Location: Miami, FL (Onsite)
Job Summary
Seeking a Senior Business Analyst with strong experience in Loyalty/Rewards Programs and the Travel domain, along with exposure to Java-based applications. The candidate will work with business and technology teams to enhance customer loyalty platforms, rewards programs, and digital customer engagement initiatives.
Key Responsibilities
- Gather, analyze, and document business requirements for loyalty and travel-related applications.
- Support loyalty features such as points accrual/redemption, rewards, promotions, membership tiers, and partner integrations.
- Collaborate with Java development teams to translate business requirements into technical solutions.
- Create BRDs, FRDs, user stories, process flows, and acceptance criteria.
- Work closely with Product Owners, Development, QA, and business stakeholders.
- Facilitate Agile ceremonies, UAT, and production support activities.
Must-Have Skills
- 8+ years of Business Analyst experience.
- Strong Loyalty Program / Rewards Management experience.
- Travel domain experience (Airlines, Hospitality, OTA, Cruise, or Travel Technology).
- Experience working with Java/J2EE applications.
- Agile/Scrum methodology.
- API integrations and system interfaces.
- Excellent stakeholder management and communication skills.
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Neha Chaudhary
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