Remedy Integration Consultant – Tampa, FL (Onsite)

Location: Tampa, FL (Onsite) – Locals Only

Duration: 6+ months contract

 

Job Description:    

Remedy Integration Consultant

Experienced Remedy professional to support the design and implementation of an integration between the organization's ServiceNow platform and a customer-owned Remedy environment. This is a short-term engagement (approximately 3 months) focused on providing Remedy expertise, integration guidance, and technical support throughout the project lifecycle.

 

Key Responsibilities:

• Analyze and document integration requirements between ServiceNow and Remedy.
• Design and support data flows, field mappings, and process integrations.
• Collaborate with ServiceNow, customer, and technical teams to develop and test integration solution
• Troubleshoot integration issues and provide recommendations for resolution.
• Support system testing, validation, and deployment activities.
• Document integration design, configuration, and operational procedures.

 

Required Skills:

• Strong hands-on experience with BMC Remedy / Helix platform.
• Experience designing and supporting system integrations.
• Understanding of APIs, web services, and data mapping concepts.
• Ability to work directly wich business and technical stakeholders.
• Strong troubleshooting and communication skills.

 

Preferred Skills:

• Experience with ServiceNow administration, development, or integrations.
• Prior ServiceNow-to-Remedy integration experience.
• Familiarity with ITSM processes (Incident, Change, Problem, Request Management).

 

 

Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.

 

 

 

Thanks & Regards

Jyothi S

ITech US, Inc,

Jyothi.s@itechus.net