Role – Informatica Support Lead
Location – USA Bloomington Indiana RemoteÂ
Technical Skills Primary
- Primary Technologies Informatica PC Application Platform expereince
- Database Technologies SQL MS SQL Server Azure
- Adherence to Application support SLA managing best practices
- Handson experience with End to end monitoring troubleshooting and stability of all Informatica jobs across Prod Non Prod environments
- Lead major incident triage calls for critical ETL failure
- Overseeing daily health check for failures and performance degradation
- Assist in application upgrade on the environment
- Coordinating with development team for fixing the failures
- Coordinating with QA team on data validation failures
- Supporting in production release and deployment process
- Incident Problem Management
- Root cause analysis for recurring issues
- Performance tuning at a basic level cache queues agents
- Familiarity with ITIL processes for AMS support
- Tools
- Ticketing systems ServiceNowJira
- Monitoring tools
- Version control basics GitSVN for migration scripts
- Technical Skills Secondary Nice to have NOT MANDATORY
- Understanding on Cloudera platform
- Experience on Informatica Platform Admin support activities as below
o Manage user creation permissions roles groups
o Restart services Repository Service Integration Service
o Monitor domain health space issues server downtime
o Oversee repository backups and security updates
o Support IDMC cloud administration
Familiar with Agile software development methodologies preferable JIRA
Soft Skills
- As this is an onsite role must have strong written and oral communication skills
- Strong ability to work with client stakeholders
- Managing critical support and ticket prioritization process
- Ability to manage offshore team work and SLA review
- Lead an onsiteoffshore model team to ensure seamless collaboration
- Strong collaboration skills with crossfunctional teams and stakeholders supported by effective communication
- Proven ability to coordinate seamlessly with offshore teams and manage deliverables across different time zones
Skills
Mandatory Skills :Â Dimensional Data Modeling, Informatica PowerCenter, Informatica PowerExchange
Â
Thanks & Regards,
