Role Name: SAP S/4HANA Service & Warranty Lead – Automotive
Location: Remote 100% San Francisco, CA
JOB DESCRIPTION
The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.
The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.
Solution Leadership & Architecture • Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices. • Define target architecture leveraging: o SAP S/4HANA Service (Embedded Service Management) o SAP CS / SD Service scenarios o SAP Warranty Management o Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools • Drive fit-to-standard workshops and gap analysis with business stakeholders. • Business Process Ownership
o Own and optimize After-Sales Service and Warranty processes, including:
§ Warranty claim adjudication (dealer and third-party)
§ Vehicle and parts warranty tracking
§ Labor operation and failure code management
§ Goodwill and recall campaign handling
§ Service order processing and billing
o Align global and regional service processes while supporting localization needs.
o Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
o Partner with:
§ After-Sales Operations
§ Quality and Engineering
§ Finance and Controlling
§ Dealer Network and Business Transformation teams
o Translate business strategy into executable SAP designs and roadmaps.
o Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
o Ensure integration consistency across:
§ Vehicle Master & VIN handling
§ Parts logistics
§ Financial settlement and accruals
o Support testing strategy (SIT/UAT), cutover planning, and production readiness.
o Enforce SAP and automotive compliance standards.
o SAP & Functional Expertise
§ 9+ years of SAP experience, along with strong leadership in Service and Warranty domains.
§ Hands-on experience with:
§ SAP S/4HANA Service or SAP CS
§ SAP Warranty Management
§ Service Orders, Notifications, and Settlement
§ Deep understanding of automotive after-sales processes and dealer ecosystems.
§ Experience leading large-scale SAP S/4HANA transformation programs.
§ Strong communication and executive stakeholder management skills.
§ Ability to mentor functional teams and influence design decisions across workstreams.
§ Experience integrating S/4HANA with:
§ SAP FSM or CRM/CEC
§ Dealer Management Systems (DMS)
§ External warranty or adjudication platforms
§ Working knowledge of IDocs, APIs, and integration patterns.
Saif Syed
Manager/Sr Recruiter
7520 Standish Place,St 260
Rockville MD 20855
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