Location Remote
Contract
JD-
We are seeking a skilled Customer Identity and Access Management SME with hands-on experience in Okta to help design, implement, and optimize secure and seamless digital identity experiences for our external users. This role requires both technical expertise and customer-centric thinking to support secure onboarding, authentication, and access across multiple digital channels.
Key Responsibilities:
- Design and implement CIAM solutions using Okta.
- Build and manage identity services such as user registration, login, MFA, social login, SSO, consent management, and account recovery.
- Integrate identity platforms with front-end and back-end systems (web apps, mobile apps, APIs).
- Develop and enforce CIAM policies around data privacy, identity proofing, and consent.
- Work on identity federation, token-based authentication (OAuth2, OIDC, SAML), and API security.
- Monitor identity events, perform root cause analysis of authentication issues, and optimize performance and availability.
- Stay up to date on CIAM trends, standards (e.g., GDPR, CCPA), and best practices.
- Create detailed technical documentation, including solution architecture and integration playbooks.
Required Qualifications:
- 6+ years of hands-on experience in CIAM, with implementation and administration expertise in Okta.
- Strong understanding of identity standards: OAuth2, OIDC, SAML, JWT, SCIM.
- Experience with front-end and back-end integration for customer identity flows (REST APIs, SDKs, webhooks).
- Familiarity with web development frameworks and protocols (JavaScript, React, Node.js, etc. is a plus).
- Experience working with identity verification, adaptive authentication, and consent management tools.
- Strong analytical and problem-solving skills, with a focus on scalability and performance.
- Excellent communication and documentation skills.
Preferred Qualifications:
- Vendor certifications (e.g., Okta Certified Professional, Auth0 Certified Expert).
- Knowledge of data privacy regulations and consent management frameworks (GDPR, CCPA).
- Experience in customer-facing digital platforms (e.g., eCommerce, mobile apps, portals).
