Icertis CLM (ICM) Application Support / Functional Consultant
Role: Icertis CLM (ICM) Support Consultant
Experience: 7–10 Years
Employment Type: Contract
Client : LTI Mindtree
🎯 Role Overview
We are seeking an experienced Icertis CLM (ICM) Application Support / Functional Consultant to provide L2/L3 support, manage incidents, and deliver configuration enhancements. The ideal candidate will have strong expertise in Contract Lifecycle Management (CLM) processes and hands-on experience with the Icertis platform.
This role requires a blend of functional knowledge (legal, procurement, sales contracts) and technical troubleshooting skills to ensure smooth platform operations and continuous improvements.
🛠 Key Responsibilities
🔹 Application Support & Issue Resolution
- Provide L2/L3 support for the Icertis ICM platform
- Handle incident and problem management within SLA timelines
- Troubleshoot issues related to:
- Workflows
- Templates
- Clause libraries
- Integrations
- Perform root cause analysis and implement fixes or enhancements
- Monitor data flows and resolve integration issues
- Collaborate with legal, procurement, and sales teams
- Work with IT teams and external vendors for issue resolution
- Maintain user guides and knowledge base documentation
- Provide regular status updates and reporting
🔹 Configuration & Enhancements
- Perform minor enhancements and configuration updates
- Modify and maintain:
- Workflows
- Templates
- Clause libraries
- Approval matrices
- Support release cycles and patch updates
- Ensure system configurations align with business requirements
✅ Required Skills & Experience
🔹 Functional Skills
- Strong understanding of Contract Lifecycle Management (CLM)
- Knowledge of legal contracting, procurement, or sales processes
🔹 Technical Skills
- Hands-on experience with Icertis ICM configuration
- Experience with:
- Workflow configuration
- Template and clause management
- Basic knowledge of:
- APIs and integrations
- JSON / XML
- SQL (preferred)
🔹 Experience
- 7–10 years of experience in CLM or enterprise application support
- 3–5 years of experience with Icertis platform (preferred)
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced support environment
🎯 Key Skills
- Icertis CLM (ICM)
- Lead-to-Revenue (Functional)
- Application Support (L2/L3)
- Workflow & Template Configuration
- Incident & Problem Management
