Location-Columbus, OH and Plano, TX (Onsite)
Contract
Domain Banking Or Finance
Job Responsibilities
Must have skill :
- Formal training or certification in Software Engineering concepts
- Experience using ServiceNow platform, with demonstrated expertise in at least 2 ServiceNow modules
- Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
- Experience working on system integrations between ServiceNow and other applications using REST API.
- Strong analysis, problem-solving, and decision-making skills
- Experience in debugging issues and finding new ways of proactive monitoring to ensure platform stability.
- Ability to mentor junior developers, fostering a collaborative and innovative team environment.
- Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.
Preferred qualifications, capabilities, and skills
- HR Service Delivery, ITS or Workplace Services experience
- Service portal expenience
- ServiceNow Certifications
JD :
- HRSD Journeys , an Workforce Administration, handling country-specific rules and compliance requirements.
- Designing and implementing to control user hiding Delete actions for sensitive HR tasks).
- Developing server-side and client-side scripts (Business Rules, Script Includes, Client Scripts) using Glide enforce validations and business logic.
- Troubleshooting HR Agent Workspace issues, including client script execution, error message visibility, and v behavior vs portal behavior.
- Building and optimizing Flow Designer flows and sub flows for HR case creation, child case generation, appro automated routing.
- Configuring and maintaining Advanced Work Assignment (AWA) queues to ensure HR cases route correctly service, country, and case state.
- Performing unit testing, defect fixes, and validation support across DEV, QA, and UAT environments.
- Implementing data security and privacy controls for HR data (role-based access, record visibility, field-level protections, and auditability).
- Building and maintaining HR case templates, assignment rules, routing rules, and service targeting to impro accuracy and SLA adherence.
- Configuring and monitoring SLAs/OLAs, escalations, and notifications for HR case lifecycle management.
- Developing integrations using REST/SOAP APis, IntegrationHub spokes, MID Server, and data transforms for l system connectivity (if applicable).
- Creating reports and dashboards for operational metrics (case volume, backlog, aging, AWA performance, SLA attainment).
- Supporting release management activities: update sets/app deployments, regression testing, change records, an promotion across environments.
- Performing performance optimization (script efficiency, Flow Designer best practices, workspace load behavior
