Location : Remote
Job Responsibilities:
Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways.
Directs the application of existing principles and guides development of new policies and ideas. Understands the interrelationships of different disciplines.
Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
Enhances internal and external working relationships and networks with key contacts outside area of expertise.
Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion.
May train and mentor junior level staff.
Experience:
8+ years of experience working in a support organization preferably Biotech, Life Sciences, or related industry including corporate and field staff
Extensive CRM experience, preferably BRIMS and/or Zuora
Experience working with SAP BRIM modules CC, CI, SOM, or FI CA.
Knowledge with subscription systems
Understands best-in-class support and best practices
Experience working with CRM and ERP, preferably SFDC and S4
Strong analytical, written and verbal communication skills.
Ability to position initiatives, decisions, and outcomes to diverse audiences.
Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
Ability to handle multiple tasks, embrace change, and innovate in a fast-past environment
Ability to effectively lead, plan and execute on plans for process improvement
Preferred experience:
Hands-on experience with BRIMS, SFDC and/or SAP
5+ years as a Business Analyst, Functional Consultant, or Analyst in SAP billing or financial systems.
2+ years hands on experience in SAP BRIM
JIRA/Confluence knowledge and ServiceNow
Experience/Education
Typically requires a minimum of 5 years of related experience with a bachelor’s degree in computer science, Information Science or Engineering
Thanks & Regards
Rahul Pandey
rahul.pandey@quantumworldit.com
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