Senior Business Process Improvement Consultant || Austin, Texas (Hybrid)

Working Title: Process Engineer

Category: Information Technology Services Management (ITSM Operations)

Contract

 

Location Austin, Texas (Hybrid)

Scope of Work

The Candidate will be responsible for:

• Conducting end-to-end reviews of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
  
• Documenting “As-Is” workflows using structured process mapping techniques.
  
• Applying Lean and Six Sigma methodologies to analyze process inefficiencies.
  
• Designing optimized “To-Be” workflows and transition plans.
  
• Translating optimized processes into functional and non-functional specifications for modular or low-code technology solutions.
  
• Collaborating with product and IT teams to ensure process requirements are reflected in system design and architecture.
  
• Providing data-driven recommendations to improve efficiency, reduce waste, and enhance operational functionality.
• Establishing metrics and KPIs to track improvements and return on investment (ROI).
• Facilitating working sessions, process mapping workshops, and training sessions.
• Aligning process improvement strategies with system capabilities and ITSM operational standards.
• Supporting development of implementation roadmaps and change management strategies.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Candidates that do not meet or exceed the minimum stated requirements may be displayed to customers but may not be selected.

Minimum Required Experience

Years	Required/Preferred	Skill/Experience
8	Required	Process engineering, operations optimization, or business process improvement
5	Required	Evaluating current state processes and optimizing workflows
1	Required	Specifying software system requirements to design improved technology solutions
1	Required	Six Sigma Black Belt certification
1	Required	Proven track record leading process transformation initiatives in large organizations
1	Required	Proficiency in process modeling tools (e.g., Visio)
1	Required	Strong facilitation, communication, and stakeholder management skills
1	Required	Experience with operational metrics, workflow optimization, and cross-functional collaboration
1	Preferred	Experience in regulated or government environments
1	Preferred	Familiarity with process automation or low-code platforms
1	Preferred	Lean certification

 

Thanks & Regards

Mohammad Faisal

md.faisal@signinsol.com