ServiceNow Process Consultant (ITSM, SAM, GRC) C2C jobs Houston, TX (Onsite)

Job Description:

·       Process Consultant to work with business and IT stakeholders to document end-to-end processes for ServiceNow modules (ITSM, SAM, GRC etc.)

·       Conduct workshops with business and IT teams to capture current-state processes for ITSM, SAM, and GRC

·       Define future-state processes aligned with ServiceNow capabilities and ITIL best practices.

·       Create BPMN diagrams, SOPs, RACI matrices, and process playbooks for ServiceNow modules

·       Align process handoffs between business and technology teams, and produce clear, standardized documentation

·       Map current-state workflows, user journeys, and value streams

·       Facilitate workshops to elicit requirements, policies, and pain points.

·       Design future-state processes aligned to business outcomes, controls, and SLAs       

• Establish process controls, KPIs, and compliance checkpoints.
• Perform gap analysis, root cause analysis, and document opportunities
• IT process consulting with ServiceNow focus
• Strong knowledge of ITIL v4 and ServiceNow best practices
• Hands-on experience with ITSM, SAM, and GRC workflows