Professional Summary:

Experienced IT professional with 18+ years of experience in Application/Production support, SRE, DevOps, and Platform engineering across banking, payments, retail, and telecom. Adept at driving reliability through proactive monitoring, incident management, automation, and cross-functional collaboration. Hands-on with cloud platforms (AWS, Azure, Oracle), observability tools (Splunk, Spotlight, Prometheus, Grafana), CI/CD pipelines, and SRE best practices (SLIs/SLOs, MTTR, MTTD).

Professional Experience:

Senior Software Engineer (Walmart)                                                                                          Oct 22 – Till date
As part of the Platform support group team – performing daily RTB activities in the Continuous Delivery process, managed Deployments, supporting BAU activities.

Responsibilities:

• Streamlined support processes and workflows, resulting in a 20% improvement in resolution time and a 50% reduction in recurring tickets.
• Acted as the primary escalation point for complex application issues, performing in-depth root cause analysis and coordinating with development, infrastructure, and vendor teams for timely resolution.
• Developed and implemented proactive monitoring strategies using Splunk and Dynatrace, leading to a 15% decrease in high-severity incidents and reducing downtime by 10%.
• Spearheaded the ServiceNow integration, automating incident and problem management workflows and reducing manual ticket handling by 25%.
• Participated in postmortems, documenting RCAs and implementing learnings to improve service resilience.
• Designed and implemented microservices to handle real-time liquidity position reporting and daily cash forecasting for treasury operations.
• Worked closely with treasury business users to automate reporting for cash ladders, balance tracking, and intraday positions.
• Participated in on-call rotations, DR testing, resilience testing.
• Defined SLIs/SLOs to monitor and measure reliability for DSL & Me@Walmart applications; actively worked to reduce MTTR/MTTD by 15% through improved alert correlation.

Environment: Unix/Linux, Splunk, AppDynamics, Azure, GCP, Big Query, Prometheus, Grafana, Kafka, Lenses, ServiceNow, Spotlight etc.

Staff Software Engineer (at Blackhawk Networks, Pleasanton, California)                       AUG 16 – Oct 22

Managing the Operations and DevOps teams for BHN one of the major Payment processing company, performing daily RTB activities in Continuous Delivery process, led Deployments, Build & Release activities, supporting BAU for the payment processor at Blackhawk,

Responsibilities:

• Integrating event-driven systems using Kafka for real-time data processing. 
• Designed and implemented proactive monitoring dashboards using Dynatrace and Splunk, enabling a 30% faster identification of critical production issues.
• Acted as the primary escalation point for complex application issues, performing in-depth RCA and coordinating with development, infrastructure, and vendor teams for timely resolution.
• Participated in on-call rotations, providing 24/7 critical support for mission-critical applications.
• Oversee daily responsibility of SRE, systems/releases, Production Operations.
• Developed and tested Disaster Recovery (DR) plans to ensure system availability and data integrity.
• Working cross-functionally with dev, product, QA, and infrastructure teams

Environment: AWS, Java/J2EE, Splunk, New Relic, MySQL, Oracle, python, Unix/Linux, ServiceNow.

Operations Lead Engineer (at EBay INC, San Jose, California)                                          JUN 15 – JUL 16

Worked with Release engineering team for EBay one of the major E-­‐Commerce company, performing daily RTB activities in Continuous Delivery process helping various internal teams in Build & Release process, deployments, Continuous Integration

Responsibilities:

• Led the automation of build and release processes within Altus, Cmpaas, and Raptor, decreasing release time by 20% and reducing errors by 15%.
• Handled blue-green, canary, or rolling deployments to minimize downtime and improve deployment safety.
• Oversee daily responsibility of build execution for various systems/releases
• Build and Deploy applications using various frameworks and monitoring their health for 100% availability.
• Configured and deployed tools to automate the build, test, and release processes, responsible for executing scheduled and unscheduled application builds and automating these processes.
• Release coordination for different releases into various environments including Production.

Environment: Maven, Jenkins, GIT, Nagios, Linux/Solaris, Open Stack, JIRA, Shell/Perl scripting, Oracle, Tomcat.

Operations Lead Engineer (at CIBC, North America)                                                       JAN 14 – MAY 15

Responsibilities:

• • Interact with infrastructure, release management, change management, QA, DBA and application teams.
  • Effectively guided an eight-member team in delivering 24X7 global support for highly critical business applications which interfaced with the bank's trading systems.
  • Develop based on standards and Unit Test Autosys JIL script for jobs for system jobs that perform hot/cold/arch backups for DBAs
  • Discussion with client on design and proposals for changes and upgrades of existing applications and recommendations on new fields for automation and process orientation.
  • Supported and coordinated all production processes and platforms in the following areas: Change Management, Standards and Procedures, Problem Management, and Risk Management.
  • Maintained set of Unix Shell scripts (ksh) to perform various system maintenance functions such as backup, process and file system monitoring, ftp automation tools, and mailing list.

Technologies: Java/J2EE, Autosys R11, WebLogic, UNIX, Oracle, Informatica, ServiceNow, Shell scripting.

Application Support Lead (at Credit Suisse, Singapore, UK, USA)                                        MAY 10 – DEC 13

Responsibilities:

• • Interact with various internal IT support functions and external 3rd party vendors to trouble shoot and resolve complex Problems.
  • Provided post go-live support, conducted root cause analysis (RCA), and managed incident/problem/issue tickets within ServiceNow, achieving a 95% SLA for ticket resolution.
  • Plan, manage and implement deployment of business applications, using my knowledge and understanding of change/configuration management, deployment procedures
  • Build and Deploy applications using various frameworks and monitoring their health for 100% availability.

Technologies: Java/J2EE, UNIX/AIX, JIRA, Control-M, MQ Series, ClearCase, Shell scripting

Application Support Analyst (at Century Link, Bangalore)                                                             JUN 07 – Apr 10

Responsibilities:

• • Interacting with Business Users (CLECs) in US supporting SATE Components.
  • Responsible for Application Availability for the CLECs (Bug fixes, enhancements, Handling Build issues and various deliverables within stringent deadlines.
  • Managed the full lifecycle development and implementation of the application by applying Java multithreading.
  • Coded and maintained the middle-tier components providing data services and business component requests for the web service clients and a module to transfer the uploaded files to a backup server.

Technology: Java/J2EE, UNIX, WebLogic, Oracle, shell scripting, SiteScope, Autosys

Technical Skills:

• Languages & Scripting: Java, Python, Bash, Shell, PowerShell
• Cloud Platforms: AWS, Azure, GCP, Oracle Cloud
• Monitoring & Observability: Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, New Relic
• CI/CD & DevOps: Jenkins, Maven, Git, Docker, Kubernetes (basic), Ansible, Terraform
• Databases: Oracle, MySQL, SQL Server, BigQuery, DB2
• Tools: Kafka, Lenses, Open Observe, Autosys, Control-M, Remedy, MQ, Tibco
• OS & Networking: Unix/Linux, Windows, TCP/IP, VPN, Load Balancers

Soft Skills:

• Team Leadership & Mentoring
• Strong communication and collaboration and conflict resolution across distributed teams
• Analytical Thinking & Troubleshooting
• Ability to influence without authority

Certifications:

• AWS Solution Architect Associate Certified
• ITIL V3 Foundation Certified
• Oracle Java Certified Programmer
• WebLogic and WebSphere Certified Administrator
• Oracle Cloud Associate and Professional Certified

Education:

B.Tech Annacharya Institute of Technology and Science 2004

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