Urgent Hiring | Desktop Support L1 / Help desk Support / End User Support / Datacenter Network Support Engineer L1 | Long Term Contract | Decatur, Illinois / HARDEEVILLE, SC / Lake City, FL (Onsite)

Hope you are doing well !!

This is Amritanshu from Himflax Information Technologies Inc. We have an urgent requirement. Please review the below job description and If you are interested Please let me know. Please share your updated Resume with me at my Email: amritanshu@himflax.com or you can directly reach me at +1 551-201-9151.

(1) Job Description Summary:

Job Title: Desktop Support L1
Location: 3000 North 27Th St, Decatur, Illinois Day 1 onsite
Duration: Long term Contract
Interview Mode: WebEx / Phone

Detail Job Description:

Responsibilities:

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Manage IMAC and desk side support services.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on
Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates,
hardware replacements, with spares provided by vendor.
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirementand automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support teamunavailable like for MI calls.

Requirements:

Knowledge and experience on windows 7 OS
Good to have – knowledge in AD and smart hands and feet support.
Good to have – knowledge and experience of supporting MAC devices and tablets
Experience with Service management tool – ex – Service now
Should have good expertise on EUC tools, remote support tools, MS office and outlook.
Preferable to have a good understanding of Lync, VPN, and mobile device support.
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred

(2) Job Description Summary :

Job Title: Desktop Support L1
Location: Hardeeville, SC (5 days Onsite) – Day 1 onsite
Duration: Long term Contract (W2)
Interview Mode: WebEx / Phone

Detail Job Description:

Responsibilities:

Minimum Experience 1-3 Years of Field Services Technician

As an on-site support technician, experience in service delivery and end-user hardware and software configuration troubleshooting, providing quality services to end users, which includes the following key roles and responsibilities, but not limited to:

Provide customer-facing end-user support that includes:

Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
Perform on-site updates, configuration changes, or software installations.
Provide on-site technical assistance to end users.
Identifies potential issues that could adversely impact end-user experience and follows through on action steps to prevent them.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-bysupport
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices

FSO Telecom task:

Installation of IP, wireless, Analog and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and phone movement.
Update the inventory of phones, peripherals, and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for the service provider to the network voice team.
Coordination with local vendor for ISP, OEM, channel suppliersand different teams

Desired Qualifications:

BS/BA in Computer Science, Information systems, or an equivalent combination of education.

Experience:

Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or clusters

Coordination with local vendor for ISP, OEM, channel suppliersand different teams

(3) Job Description Summary:

Job Title: Datacenter Network Support Engineer L1
Location: LAKE CITY, FL (5 days Onsite) – Day 1 onsite
Duration: Long term Contract (W2 / C2C)
Interview Mode: Web Ex / Phone

Detail Job Description:

Responsibilities:

Each in-scope location will have primary and secondary technician assigned by SUB who will be onboarded in FPL environment and will provide smart hands support based on tickets assigned by TAIC
Resolve Incidents, Service Requests, IMAC’s and Problems associated with Data centre.
Infrastructure, and provide break/fix support, advice and assistance to FPL users.
Responsible for resolving all Incidents, service requests, and Problems assigned to SUB Support group, associated with failure ordegradation of Datacentre infrastructure.
Identify the scope of an assigned Incident, service request, or problem and provide operational and technical assistance to remedy the Incident or Problem.
Provide onsite support technicians to provide FPL with operational and technical support to resolve Incidents and meet the Service Levels.
Work with Third Parties, facilitate a seamless authorized user experience for Datacentre support services.
Ensure that SUB technicians have good exposure to Datacentre Infrastructure, Racking / Stacking, Cabling and server infrastructure part replacements, i.e., Memory, Hard disk, Network card installation/replacement etc.