Orlando is more than just theme parks and sunshine. It’s also home to one of the fastest-growing customer experience companies in the world — TTEC. Headquartered in Colorado, TTEC operates across the globe, but its Orlando branch has carved out a distinct reputation for delivering personalized customer service solutions across industries. Whether you’re a new graduate, a seasoned professional seeking a fresh challenge, or someone looking to switch career paths, TTEC Orlando might be exactly what you’re looking for.
From competitive pay to flexible work-from-home opportunities, TTEC Orlando offers something for everyone. But what makes it different from other contact centers in Central Florida? Let’s explore everything you need to know about working at TTEC Orlando.
Key Takeaways
- TTEC Orlando offers remote, hybrid, and in-office roles tailored to individual work preferences.
- The company provides strong entry-level job opportunities in USA, with quick pathways to promotion.
- Employees receive benefits like paid training, health insurance, and performance bonuses.
- TTEC places strong emphasis on customer experience and employee well-being.
- Job seekers can find roles in customer support, tech support, sales, HR, and leadership.
Overview of TTEC: Who They Are and What They Do
TTEC, originally known as TeleTech Holdings, is a global business process outsourcing company that specializes in customer experience technology and services. With more than 60,000 employees worldwide, TTEC partners with some of the biggest names in tech, healthcare, retail, and finance to provide top-tier customer service support.
In Orlando, TTEC operates one of its regional hubs, servicing both English and bilingual customer bases across the United States. They are best known for their TTEC@Home program — an innovative remote model that lets employees deliver customer support from the comfort of their homes.
Their Orlando office serves as a hub for training, hiring, and operations, contributing significantly to the local economy. If you’re someone who values flexibility, job stability, and a people-centric workplace, TTEC is a company worth considering.
Why Choose TTEC Orlando?
TTEC has gained a loyal workforce thanks to its employee-first philosophy. Here’s why professionals across Central Florida continue to apply for TTEC roles:
1. Diverse Job Roles
TTEC Orlando hires for a range of positions including:
- Customer Service Representatives
- Technical Support Specialists
- Team Leaders and Supervisors
- Recruiters and HR Specialists
- Learning and Development Trainers
Whether you have a background in IT, communications, education, or business, there’s likely a role that matches your experience.
2. Work-from-Home Opportunities
The TTEC@Home platform was a game-changer long before remote work became the norm. TTEC provides equipment or reimburses costs for home-based agents. Remote jobs include full-time and part-time positions, helping professionals achieve work-life balance.
3. Comprehensive Training Programs
Each employee at TTEC starts with paid training that spans customer service protocols, systems, and soft skills. The company doesn’t just drop new hires into roles; it prepares them for long-term success.
4. Career Advancement
Most team leads, managers, and even directors started at entry-level. Internal promotions are common, and performance-based raises are clearly defined.
5. Diversity and Inclusion
TTEC is committed to a diverse workforce. In Orlando — one of the most multicultural cities in Florida — the company actively supports inclusion by hiring individuals from various ethnic, linguistic, and educational backgrounds.
Top 15 roles at TTEC Orlando quick overview contract jobs and apply now
| # | Job Title | Brief Description | Apply Now |
|---|---|---|---|
| 1 | Senior Manager, Operations | Lead and manage Orlando customer service center operations, overseeing budgeting, staffing, performance, and on-site coordination | Apply Now |
| 2 | Customer Service Representative | Handle inbound/outbound customer inquiries, support sales and resolution across various industries | Apply Now |
| 3 | Bilingual Customer Service & Sales Representative | Provide service and sales support in both English and Spanish, remotely or on-site | Apply Now |
| 4 | Healthcare Customer Service Representative | Work with healthcare payers/providers to manage member and patient interactions | Apply Now |
| 5 | Licensed Insurance Agent | Advise and enroll customers in insurance plans – a popular sales role in Orlando | Apply Now |
| 6 | Technical Support Specialist | Provide technical troubleshooting and support for clients’ products or services | Apply Now |
| 7 | Human Resources Coordinator | Support HR team with recruitment, onboarding, and HR administration | Apply Now |
| 8 | Talent Acquisition Recruiter | Lead recruiting processes, engage with candidates, and coordinate hiring | Apply Now |
| 9 | Quality Assurance Specialist | Ensure service quality through monitoring, audits, and feedback systems | Apply Now |
| 10 | Information Security Analyst | Safeguard customer data and systems by managing security protocols | Apply Now |
| 11 | IT Help Desk Analyst | Provide Tier 1 technical support for end-users and internal staff | Apply Now |
| 12 | Project Manager | Plan and oversee projects within IT, operations, or CX domains | Apply Now |
| 13 | Sales Support Representative | Assist sales teams with lead qualification, client communications, and CRM tracking | Apply Now |
| 14 | Work-From-Home Contact Center Associate | Deliver remote customer support with full training and secure setup | Apply Now |
| 15 | Customer Care Team Lead | Supervise and coach service reps to meet SLAs and service quality goals | Apply Now |
Benefits of Working at TTEC Orlando
TTEC offers an impressive suite of benefits designed to support both physical and financial well-being. These include:
- Health Insurance: Medical, dental, and vision coverage starts from day one.
- 401(k) Retirement Plan: With matching contributions after eligibility period.
- Paid Time Off (PTO): Includes vacation, sick days, and holidays.
- Tuition Reimbursement: Available for those pursuing continued education.
- Employee Discounts: Save on phones, computers, gym memberships, and more.
Their wellness programs also focus on mental health, offering resources such as access to licensed therapists and stress-management tools.
Hiring Process at TTEC Orlando
Getting hired at TTEC Orlando is a structured process that emphasizes professionalism and cultural fit.
Step-by-Step Breakdown
- Online Application: Visit the careers page on ttecjobs.com and apply for roles in Orlando or remote openings tagged for Florida residents.
- Initial Assessment: A brief skills test may be required for tech support or bilingual positions.
- Virtual Interview: Conducted through Zoom or Microsoft Teams. Expect behavioral questions.
- Offer Letter: Selected candidates receive digital offer letters with job terms.
- Background Check and Onboarding: Includes identity verification, education/employment history, and training schedule.
The entire hiring process typically takes 1–2 weeks from application to onboarding.
What Employees Are Saying
TTEC Orlando receives high marks on platforms like Indeed and Glassdoor. Here are a few themes that pop up in employee testimonials:
- Supportive Management: Supervisors are approachable and invested in employee growth.
- Team Culture: Many describe a positive, friendly team environment even in remote settings.
- Flexible Scheduling: Ideal for parents, students, and those managing second jobs.
- Clear Expectations: Performance metrics are outlined early and are achievable.
- Room for Growth: Employees frequently mention being promoted within their first year.
However, like any job, it’s not without its challenges. Some employees have reported high call volumes during peak seasons and the need for patience when dealing with difficult customers.
TTEC Orlando’s Role in the Local Economy
TTEC’s Orlando jobs listed on site is more than just a call center. It acts as a key employment engine in Central Florida, especially for young professionals, bilingual speakers, and those seeking re-entry into the workforce. It provides opportunities to thousands, with ripple effects on local housing, transportation, and small businesses.
By offering remote and hybrid work options, TTEC has also reduced the strain on Orlando’s daily traffic congestion and public transport systems. Their commitment to hiring within the local community enhances economic resilience and supports Orlando’s position as a booming tech-and-service destination.
Top Job Categories Available at TTEC Orlando
Here are the most in-demand categories currently hiring:
1. Customer Service Representative
These roles require good communication, problem-solving skills, and comfort with digital tools.
2. Bilingual Support Agent
Especially in Spanish-English or Haitian Creole-English, these positions are in high demand.
3. Technical Support Specialist
Candidates with troubleshooting skills or a tech background are encouraged to apply.
4. Training and Development
Trainers design onboarding and continuing education programs.
5. Recruitment and HR
Help manage staffing needs and support the employee lifecycle.
How to Apply to TTEC Orlando Jobs
Here’s a quick guide:
- Visit: ttecjobs.com
- Enter “Orlando” in the location filter or look for jobs with “Remote – FL” labels.
- Choose your job based on your skills, preferred schedule, and compensation needs.
- Complete the application process and submit your resume.
- Watch for emails regarding assessments or interviews.
Make sure your resume highlights customer service experience, communication skills, and flexibility.
Tips for Success at TTEC
If you’re planning to apply or have already landed an interview, keep these success tips in mind:
- Practice active listening: TTEC values agents who can de-escalate problems and resolve customer concerns calmly.
- Familiarize yourself with CRM tools: Experience with systems like Salesforce or Zendesk is a plus.
- Stay coachable: Constructive feedback is part of the culture and key to advancement.
- Maintain a distraction-free home workspace: For remote roles, professionalism starts with your environment.
- Be punctual: Timeliness is crucial, both during the application process and on the job.
Final Thoughts
TTEC Orlando stands out as one of the best places to work in Florida’s customer service industry. Offering meaningful work, excellent benefits, and genuine growth opportunities, it appeals to both new job seekers and seasoned professionals.
If you’re in the Orlando area — or even elsewhere in Florida looking for a remote gig — don’t overlook this hidden gem. With its inclusive culture, robust training programs, and commitment to excellence, TTEC Orlando isn’t just a job. It’s a gateway to a fulfilling career.
FAQs
What is the average salary at TTEC Orlando?
Most entry-level roles start around $16–$18 per hour, with room for increases based on performance and tenure.
Is experience required to apply at TTEC Orlando?
No. Many roles are open to candidates with little to no experience. Paid training is provided.
Do they offer work-from-home roles in Florida?
Yes. TTEC has extensive remote operations. Many positions are fully remote or hybrid.
How long is the training period?
Training typically lasts 2–4 weeks, depending on the role. All training is paid.
What qualifications do I need?
A high school diploma or GED is required for most positions. Strong communication skills and basic computer literacy are important.