Desktop Support job Remote top notch clients in US
Desktop Support Job || Remote- USA
Job Descriptions : Desktop Support Specialist Duration 12 Months Location :Remote- USA Key Responsibilities ? Providing first-level technical desktop support job on a wide range of issues and products to Commonwealth employees, advisors, and their staff ? Prioritizing and processing HelpDesk requests ? Identifying and resolving technical issues Core Strengths ? Excellent customer service skills ? Capable of accurately and effectively troubleshooting and solving technical problems ? Outstanding communication skills (e.g., phone etiquette, listening skills, and follow-up skills) ? Experience troubleshooting basic-to-advanced Windows 10/11 OS and browser issues ? Understanding of Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting techniques for basic connectivity issues ? Experience with advanced Microsoft Outlook functionality and associated protocols for connecting to Microsoft Exchange ? Knowledge of Active Directory, Azure, and domain environments ? Mobile device support experience (e.g., iOS, Android) ? Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners Additional Skills and Knowledge ? 3+ years of experience working in a technical support role ? CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred ? Experience with networking hardware and software, such as firewalls, routers, switches, VoIP, and VPN, a plus ? Mac experience a plus (e.g., MacOS Big Sur and Monterey) ? Tech services or campus helpdesk experience a plus desktop
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Job Title – Desktop Support engineer Location – Remote only ContractJob DescriptionQualifications in relationship management, customer relationship, leadership, desktop support job, quality assurance, strategic planning, budget administration and vendor management.• Served as a consultant / technical resource to department managers and manufacturing representatives to exchange information, present new approaches, and to discuss equipment/system changes.• Strong leadership and management skills with a proven ability to facilitate cross-functional teaming• Excellent written and verbal communication skills with an ability to communicate at all levels of the organization• A true passion for customer service is required , this is for desktop support engineer role for our top client.• Develop and maintain strategic 3-5 year rolling Deskside proposition roadmaps and strategic planning activities • Sign off and ownership of all Deskside proposition documentation, e.g. Business Cases, service descriptions, service designs, technical architecture, and to name but a few• Progress reporting to Senior Management Team members, senior stakeholders and executive committee.• Established the Desktop Support Team. Developed high-availability client centric policies and procedues Minimum Qualifications • Coordinated acquisition, building, imaging, and deployment of new computers, laptops, mobile devices, and peripherals.• Partnered with corporate departments to determine operating system and application standards.• Championed research and development efforts regarding desktop remote control.• Led team to exceed customer expectations through efficiency of duties, we have almost desktop support technician 20 positions available across us.• Utilized strong verbal and written communications to effectively explain technical issues to various levels of customers.• Influenced team to use my “Total Quality Customer Service Experience” method to build better relationships with our customers
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Job Title : Desktop Support Location : Austin Texas (Onsite) Duration : Contract Unable to Sponsor/Hire H1B/H1T currently. JOB DESCRIPTION: In your role as a Level 1Mac Support Analyst, you will be responsible for handling first level support via both telephone and remote support using vnc tool. Your responsibilities will focus on supporting our Mac network of computers, our agents and the ongoing improvements to IT systems and infrastructure. This is typically desktop support engineer jobs which can available remote and onsite both in EST time zone. This position requires demonstrable skills and expert proficiency with Mac OS 10.8 – 10.15 and iOS 8-13 as well as a strong knowledge of Jamf and the Helpline ticketing system.
This position requires a high level of independence and strong customer service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. This is not a job for someone who wants to do the same thing from day to day – there is a lot of variety and a lot of opportunity. We enjoy our work and our clients, and we’d like to find someone who fits well within this culture.
Responsibilities Diagnose and troubleshoot incoming client help desk requests and calls Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems Install and troubleshoot software including Office 365, Apple connect VPN, Pages, Numbers, Notes, Apple Mail etc.
Knowledgeable in software deployment using JAMF (Casper) Extremely knowledgeable with Helpline Ticketing Tool Assist with new employee on boarding (hardware configuration, user accounts, training) Qualifications Proven trouble shooting skills Ability to establish priorities, work independently and proceed with objectives without supervision Ability to develop/follow standard processes and complete documentation as needed Ability to communicate well with clients, including clear explanations of complex technology issues Must-Have Soft Skills GREAT attitude Good communications Strong work ethic Dedication to our team Ability to work independently Ability to empathize and align with customers’ needs Great customer service – helpful and calm under pressure.
