Role – Sr. Scrum Master
Location – Erie, PA / Piscataway, NJ – Onsite
Contract
Job Description:
Scrum master’s to Support P&C work, Claims work, Customer service, Production support, and underwriting work within in P&C insurance
- The ideal candidate will be a servant leader, fostering a culture of continuous improvement and ensuring effective adoption of Agile/Scrum principles within the context of P&C insurance processes and technology.
- Responsibilities
- Facilitate Agile Ceremonies: Organize and lead all Scrum events, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring they are productive and kept within timeboxes.
- Coaching and Mentoring
- Proactively identify, track, and remove impediments or blockers that hinder the team's progress, protecting the team from outside interference and distractions.
- Facilitate communication and collaboration between the technical teams and business stakeholders, ensuring transparency and alignment with the overall program goals.
- Assist the Product Owner with effective backlog management, helping ensure product backlog items are clear, concise, and ready for the next sprint.
- Track and communicate Agile metrics (e.g., velocity, burndown charts, KPIs) to monitor project health, identify areas for improvement, and provide regular updates to leadership.
- Advocate for quality practices, ensuring the team adheres to the “Definition of Done” and focuses on delivering high-value, quality software increments that meet performance expectations.
Experience
- Specific experience in the insurance industry, preferably within P&C (Property & Casualty) and with exposure to policy, billing, or claims systems
- Must be familiar with handling BOP, WC, Commercial Auto and other commercial products
- Must have experience with Claim processes within P&C insurance
- Strong knowledge and experience working with Agile reports/Metrics.
- Experience working with PO in backlog grooming/refinements.
- Experience in participating in Program increment
- Experience in Estimation and Story pointing.
- Experience in Team Planning- Capacity/velocity
- Experience working in a hybrid environment with both onshore and offshore team members.
Technical Knowledge:
- Strong understanding of Agile methodologies and frameworks (Scrum, SAFe).
- Proficiency with Agile project management tools (e.g., Jira, Azure DevOps, Confluence).
- General understanding of software development principles to effectively communicate with the development team and understand their challenges.
Preferred certifications
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFE
- Any P&C insurance certification
