Hi Folks,
Hope you are doing great,
Role: Sr Salesforce Business Analyst
Location: Malvern PA (Hybrid )
Duration: Contract
Need consultant who is local to Pennsylvania
Job Description:
Top 5-10 responsibilities:
- Must have a valid driver’s license, car insurance and dependable vehicle
- Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
- Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
- Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Software tools/skills are needed:
- Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
- Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
- Interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Skills/attributes are a must have:
- End-user software and hardware support in a mid-to-large size enterprise.
- Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
- 1 – 3 years of experience in desktop, laptop and smart phones troubleshooting.
- Experience with Android and Apple IOS support
- Must be able to lift up to 70 pounds
- You will be asked to perform this role in an office setting or other company location
Skills/attributes are nice to have:
- 2 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment
- 2 years’ experience Microsoft Software Office Suite
- Knowledge of Active Directory, Citrix, Microsoft SCCM
Experience that will set candidates apart: Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***
Please provide me with below details With your updated resume :
Full Name :
Phone Number :
Email ID:
Current Location (City-State) :
Ready for Relocating (Y/N) :
Skype ID:
Work Authorization:
Expected Rate (W2/C2C/1099) :
Availability required to join:
Time slots for Interview :
Vishal | EIT Professionals Corp
17199 N Laurel Park Dr. Ste 402, Livonia, MI 48152
Direct: (734) 373-0097 | Vishal@eitprofessionals.com
Fax: (734) 416-0010
