Location: Maryland
RESOURCE QUALIFICATIONS:
1. The Offeror shall propose resource(s) that meet the following minimum qualifications:
a. Five (5) or more years’ experience with the following:
(1) SharePoint development and system administration.
(2) Microsoft Power Apps integration, JavaScript, C#, SQL and .NET frameworks.
a. Experience with:
(1) Supporting daily use of and enhancements to existing SharePoint sites.
(2) Tracking progress of assigned projects, identifying risk factors, developing risk mitigation plans, identifying issues, and facilitating appropriate forums for resolution.
(3) Development and support of Microsoft SharePoint.(4) Systems development methodologies and project management practices.
(1) Communicate effectively and establish and maintain effective working relationships with peers, end users and vendor development staff, as well as all levels of management and judicial personnel as necessary.(2) Work effectively within a diverse IT organization.(3) Create and deliver project presentations to senior and executive Judiciary management as needed.(4) Assist with strategy and design of deliverables as needed.
(1) Integrating database capabilities within the SharePoint environment including the development of a plan and framework.
1. General
a. Integration of SharePoint with Microsoft products and workflows. Development and support of existing and planned Microsoft SharePoint sites, strategies, frameworks, and standards.
b. End user support of SharePoint applications.
2. Microsoft SharePoint
a. Projects may include analysis, design, development, support, and user training for new and existing departmental SharePoint sites as well as assistance in the development of a wider strategy and framework for online communication and collaboration. The Successful Offeror will provide senior level project strategic planning and detailed technical development and training support for these, and related projects as assigned.
b. Tasks may include, but is not limited to, the following:
(1) Support daily use of and enhancements to existing SharePoint sites.
(2) Analyze, design, develop, and document new SharePoint sites as needed.
(3) Assist in the development of an enterprise strategy and framework for the ongoing use of SharePoint and the integration of SharePoint with other communication and collaboration vehicles.
(4) Ensure the creation and review of designated project deliverables.
(5) Provide demonstrations and training as needed during project development, testing, and deployment.
(6) Document code development and related workflows.
(7) Provide design, troubleshooting, and end user support of SharePoint applications.
(8) Provide management reporting as designated.
3. End-User Support of SharePoint Applications
a. End user support tasks involve helping users resolve technical issues and providing guidance.b. Tasks may include, but is not limited to, the following:(1) Troubleshooting Issues (e.g., Diagnosing and fixing software problems reported by users).(2) Account Management (e.g., Assisting with account setup, password resets, and access issues).(3) User Training (e.g., Offering training sessions or resources on using software tools effectively).(4) Documentation (e.g., Creating and maintaining user manuals, FAQs, and troubleshooting guides).(5) Remote Support (e.g., Using remote desktop tools to resolve issues directly on the user’s machine).(6) Feedback Collection (e.g., Gathering user feedback to improve services and support).(7) Incident Reporting (e.g., Documenting issues and resolutions for future reference and analysis).
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