Location: Only TX Candidates
Technical Leadership
• Lead end-to-end ServiceNow solution design and development across ITSM, HRSD, and SPM modules
• Define scalable architecture, data models, and integration patterns
• Ensure adherence to ServiceNow best practices, CSDM alignment, and upgrade-safe design
• Review code, enforce standards, and mentor developers
Development & Implementation
• Hands-on development in:
• ITSM (Incident, Problem, Change, Request, CMDB)
• HRSD (Case Management, Employee Center / EC Pro)
• SPM (Demand, Project, Portfolio, Resource Management)
• Build and customize:
• Business Rules, Script Includes, UI Policies, Flow Designer, IntegrationHub
• Lead integrations with systems such as:
• Workday, Coupa, ERP platforms, Azure/AWS services
Customer Engagement / Handholding
• Act as a trusted advisor to business and IT stakeholders
• Translate business requirements into technical solutions and roadmaps
• Conduct workshops, whiteboarding sessions, and solution walkthroughs
• Support UAT, go-live, and post-production stabilization
• Drive adoption, change management, and user experience improvements
Program & Delivery Support
• Collaborate with PMs, architects, and cross-functional teams
• Support SIT/UAT planning, defect resolution, and release management
• Ensure alignment with enterprise governance and compliance standards (SOX, InfoSec, etc.)
Required Qualifications
• 10+ years of overall IT experience
• 5+ years of hands-on ServiceNow development experience
• Strong expertise in:
• ITSM (mandatory)
• HRSD (mandatory)
• SPM (preferred but strong advantage)
• Experience with:
• Service Portal / Employee Center / EC Pro
• CMDB / CSDM frameworks
• IntegrationHub / REST / SOAP APIs
• Strong scripting skills in:
• JavaScript, Glide APIs
Preferred Qualifications
• ServiceNow certifications:
• CSA (mandatory)
• CIS – ITSM / HRSD / SPM (preferred)
• Experience in enterprise-scale implementations and transformations
• Exposure to AI/GenAI use cases within ServiceNow (Virtual Agent, Predictive Intelligence, etc.)
• Prior experience working in consulting or client-facing roles
Key Skills:
• Strong communication and stakeholder management
• Ability to drive discussions with senior business leaders
• Problem-solving mindset with consulting-led approach
• Experience in customer handholding and transformation journeys
Mohan
