Atlanta, GA United States (HYBRID – 3 Days Onsite)
Long Term
Contract
Primary Responsibilities:
• Ensures platform alignment with business and IT strategies
• Provides consultative technical leadership to the platform team, management, and senior leadership
• Creates and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Resolves technical escalations, including responding to defects, incidents, and service impacting issues
• Participates in process development workshops and requirements gathering activities
• Works closely with enterprise architecture team and platform product owner
• Assists in migrating configuration across instances to ensure effective Release Management practices
• Assists and/or directly contributes to the design, development, and maintenance of all ITSM features and functions, i.e., Incident, Change, Problem, Service Catalog and Service Portal, Service Mapping and CMDB Health and maturity
• Demonstrates a strong background in designing platform governance, ensuring development team alignment, and ensuring that priority demands are effectively executed, alongside the development team, product owner, and SCRUM master
• Apply extensive experience administrating the ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs
• Plan, test, and execute the upgrading of the ServiceNow platform
• Update and maintain a comprehensive testing protocols for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes
• Design, implement, test, document, and deploy existing technical processes, such as integrations, scheduled jobs, import sets and transform maps, UI design, and platform notifications
• Enhance existing out of box and customized platform and portal features and capabilities, including scoped applications and external application integrations
• Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Draft technical process documentation
• Develop and maintain/enhance existing scripting in ServiceNow
• Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC
• Design, develop, and maintain Service Catalog Items with varying levels of complexity, using Flow Designer
• Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT)
• Excellent written, oral, instructional, and interpersonal skills with focused motivation and a positive attitude.
• Display the ability to be a natural self-starter, high engagement, and a strong focus on customer service and on time service delivery
• Service Portal Design and Catalog Taxonomy
• ServiceNow Mobile Development
• Ability to manage and lead the development work of vendors working in the ServiceNow platform
• Readiness to mentor and share technical knowledge with service management team
• Effectively manage multiple workstreams concurrently while maintaining a high level of attention to detail
• Capable of adapting to change and able to work independently and as part of a team
• Ability to apply strong problem analysis skills
• Design and build connections/spokes/service graphs using Integration Hub (Automation Engine) in to build connectivity between ServiceNow and proprietary and non-proprietary applications
Required Education:
4-yr College Degree, preferably in Information Technology
Technical Skills Preferred:
• ServiceNow Tokyo or higher
• Agile (SCRUM) Development Methodology
• Jira and/or ServiceNow Agile
• SDLC Methodology
• ITIL Standards
• Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST
• Knowledge of ServiceNow platform capabilities and features
• (ServiceNow) Strategic Portfolio Management
• (ServiceNow) Performance Analytics
• (ServiceNow) HAMPro & SAM
• (ServiceNow) SecOps and IRM
• (ServiceNow) Cloud Provisioning and Governance
• Knowledge of industry-leading Event Management tools
Soft Skills Preferred:
• Interface with technical and non-technical support specialists regarding problem determination and resolution
• Leverage public speaking skills to deliver presentations and lead discussions and presentations
• Display high adaptability to continuous changes of objectives and priorities
• Effective time management that allows efficient scheduling for the entire development process to ensure on time deliveries, and hold development team members accountable to deliverables
Experience preferred: (NOT MANDATED)
• 5+ years of experience supporting and implementing ServiceNow in a large I.T. environment
• 3+ years of experience supporting, optimizing and maturing both service management, CMDB, and Asset Management practices
Preferred Certifications: (NOT MANDATED)
• CAMP, CSAM, CITAM, or CHAMP certification from IAITAM
• CMDB/Discovery/Service Mapping Fundamentals
• ServiceNow Certified Admin, Developer, or Implementation Specialist
• Certified ITIL Professional
Munesh
770-838-3829,
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